Property Management Operations Lead

NeighborWorks Umpqua; Roseburg (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

NeighborWorks Umpqua seeks a Property Management Operations Lead to provide operational support across its affordable housing portfolio. You will coordinate Property Managers and site staff to ensure compliant, high-quality tenant services.

This role emphasizes problem-solving, staff support, and systems improvement without formal supervisory authority, yet it offers a leadership impact through coordination and guidance.

Qualifications

• At least 3 years of experience in affordable housing property management, multi-site preferred.
• Working knowledge of LIHTC, HUD, HOME, and USDA Rural Development regulations.
• Experience with Yardi or similar property management software.
• Strong written, verbal, and interpersonal communication skills.
• Valid Oregon driver’s license and willingness to travel between sites.

Responsibilities

• Support consistent property management practices across the portfolio.
• Conduct site visits to observe operations and identify improvements.
• Serve as go-to resource for operational challenges and staffing gaps.
• Facilitate regular check-ins with Property Managers on vacancies and priorities.
• Monitor KPIs like unit turns, vacancy, and rent collection; assist with reports.
• Provide onsite coverage during staffing gaps.
• Review tenant files for LIHTC, HUD, HOME, and USDA compliance.
• Maintain EIV access and required reports.
• Assist with rent increase requests and AFHMP updates.
• Help develop property management policies and staff training.
• Partner with Maintenance, Resident Services, leadership for coordination.
• Provide practical support using Yardi and other PM systems.
• Promote Fair Housing, site safety, and responsive tenant service.

Skills

Property management

Multi-site coordination

Communication

Confidentiality

Problem solving

Education

Associate degree (management or related)

Tools

Yardi

MS Excel

Job description

Join NeighborWorks Umpqua

NeighborWorks Umpqua is a rural nonprofit working to empower neighbors in need to pursue opportunities in housing, finance, and community. We are committed to building resilient, thriving communities across Southwestern Oregon through integrity, dignity, empowerment, empathy, inclusion, and collaboration.

Position Overview

NeighborWorks Umpqua is seeking a Property Management Operations Lead to provide operational support across our affordable housing portfolio. This role serves as a key technical resource and coordination hub for Property Managers and site staff, helping ensure strong day-to-day operations, regulatory compliance, quality tenant services, and consistency across properties.

This is an excellent opportunity for a skilled affordable housing professional who enjoys problem-solving, supporting staff, improving systems, and helping teams deliver stable, high-quality housing services. While this role does not have formal supervisory responsibility, it plays an important leadership role through coordination, guidance, and operational support.

What You’ll Do

• Support consistent property management practices across the portfolio, including tenant relations, maintenance workflows, and compliance processes
• Conduct site visits to observe operations, support staff, and identify opportunities for improvement
• Serve as a go-to resource for operational challenges such as staffing gaps, urgent maintenance issues, and escalated tenant concerns
• Facilitate regular check-ins with Property Managers related to vacancies, collections, recertifications, and operational priorities
• Monitor key performance indicators such as unit turn times, vacancy rates, and rent collection, and help prepare reports for leadership
• Provide onsite coverage when staffing gaps arise
• Review tenant files and support compliance activities for LIHTC, HUD, HOME, and USDA Rural Development programs
• Maintain EIV Coordinator access and complete required reports in accordance with policy
• Assist with rent increase requests, continuing compliance reports, AFHMP updates, and agency communications
• Help develop and update property management policies, procedures, and staff training
• Partner with Maintenance, Resident Services, and leadership to strengthen cross-department coordination
• Provide practical support to staff using Yardi and other property management systems
• Promote Fair Housing compliance, site safety, and culturally responsive tenant service across the portfolio

What We’re Looking For

Required qualifications:

• At least 3 years of experience in affordable housing property management, ideally in a multi-site setting
• Working knowledge of LIHTC, HUD, HOME, and USDA Rural Development regulations
• Experience with property management software such as Yardi
• Strong written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities, solve problems independently, and maintain confidentiality
• Valid Oregon driver’s license, current vehicle insurance, and ability to travel between sites

Preferred qualifications:

• Associate degree in management, business, public administration, or a related field, or equivalent experience
• Strong knowledge of Fair Housing and Oregon landlord-tenant practices
• Experience reviewing compliance files, operational metrics, and site performance trends

What Success Looks Like

The ideal candidate is:

• Organized and solutions-oriented
• Comfortable balancing compliance, operations, and tenant-centered service
• Skilled at building strong working relationships across teams
• Able to coach and support others without direct supervisory authority
• Committed to housing quality, resident stability, and operational consistency across the portfolio

Why Work With Us

At NeighborWorks Umpqua, you’ll join a mission-driven team working to strengthen affordable housing and community well-being across rural Oregon. This role offers the chance to make a direct impact on housing operations, staff support, and resident experience while helping advance a more resilient and equitable region.

Work Environment

This position works primarily indoors with regular travel to property sites. Some light physical activity may be required, including walking sites, occasional lifting, and navigating varied environments. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.

Equal Opportunity Employer

NeighborWorks Umpqua is an Equal Opportunity Employer, a drug- and alcohol-free workplace, and complies with ADA regulations as applicable.
The selected candidate may start through a staffing agency partner for the introductory period before transitioning to NWU employment.