Property Management Office Coordinator

Sun Communities & Sun Outdoors; Fenton (MI); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical and Prescription

On-Site Fitness Center

401(k) Plan with Sun matching

Job summary

Sun Communities is seeking an Office Coordinator to handle routine office work and assist with planning community events at our Michigan location. You will greet residents, process payments, prepare communications, manage documents in Yardi, schedule clubhouse rentals, and support marketing materials for homes and events.

Strong communication and customer service skills required. This full-time role requires attention to detail, problem solving, and the ability to coordinate with the Community

Qualifications

• High School Diploma or GED is required.
• 2 years of administrative experience required.
• 6 months experience using NetSuite preferred.
• 6 months in property management office experience preferred.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Excellent problem solving skills.
• Intermediate computer proficiency.
• Professional appearance.
• Must have a valid driver's license.

Responsibilities

• Greets and establishes rapport with guests, current and prospective residents.
• Fields community comments, suggestions and complaints to the Community Manager.
• Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
• Performs general administrative functions such as answering phones, typing, copying, faxing, and filing.
• Reviews and codes invoices and statements for Community Manager approval.
• Schedules clubhouse rentals and processes rental fees.
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
• Makes collection calls for site rental payments as directed by the Community Manager. Submits bad debt files to collections.
• Processes resident move-ins and move-outs in accordance with the Operations Manual.
• Assists with planning and coordinating resident relations events and activities within the community.
• Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager.
• Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner.
• Assists prospective residents by checking the status of Sun Homes inventory. Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager.
• Forwards Sun Homes customer service requests to the Community Manager in a timely fashion.
• Completes new move-in incentive requests for non-Sun Homes deals.
• Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; tracks all approvals and denials.
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
• Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed.
• Other duties as assigned.

Skills

Excellent written and verbal commu­n

Strong customer service skills

Excellent problem solving skills

Intermediate computer proficiency

Professional appearance

Must have a valid driver's license

Education

High School Diploma or GED

Tools

NetSuite

Job description

Sun Communities is seeking an Office Coordinator to handle routine office work and assist with planning community events at our Michigan location. You will greet residents, process payments, prepare communications, manage documents in Yardi, schedule clubhouse rentals, and support marketing materials for homes and events.

Strong communication and customer service skills required. This full-time role requires attention to detail, problem solving, and the ability to coordinate with the Community