Property Management Assistant (Commercial)

Thalhimer; Glen Allen (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Cushman & Wakefield | Thalhimer is seeking a Property Management Assistant (PMA) in Glen Allen, VA to support the Commercial Property Management team and serve as the first point of contact for tenants, vendors and clients. The role involves processing reports, purchase orders, work orders, contracts, and coordinating with utilities.

Ideal candidates will have a high school diploma and 2–3 years of related experience, with strong customer service, communication, and PC skills.

Qualifications

• High school diploma or equivalent required.
• Two to three years of related work experience preferred.
• Excellent customer service and communication skills (written and verbal).
• Proficient with PC-based software, including Microsoft Office.

Responsibilities

• Provide administrative support to Portfolio/Property Manager and handle reports, POs, A/P and A/R processing, and communications with tenants, vendors and clients.
• Serve as the first contact with tenants, vendors and clients via phone and email; triage requests and follow departmental directives.
• Ensure adherence to CPS department policies and procedures.
• Prepare and track vendor contracts, COIs, and other administrative requests.
• Coordinate with utility companies to set up and maintain property accounts and resolve issues promptly.
• Maintain updated tenant, vendor and contract information in the work order system.
• Assist in budget preparation, payroll/timekeeping, and special projects.
• Support Thalhimer’s core values and perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

PC proficiency

Education

High school diploma

Tools

Microsoft Office

Job description

Job Description:

Property Management Assistant (PMA)

Reports To:

Executive Coordinator, Portfolio Manager, or other Designate

Primary Function:

Perform property management support functions within the Commercial Property Management platform, serving as first contact with tenants, vendors, and clients. In addition, assist with administrative operations and work directly with Commercial Property Management personnel.

Education/ Experience:

A high school diploma or equivalent is required; two to three years of related work experience is preferred.

Qualifications:

Must possess excellent customer service and communication (both written and verbal) skills, positive attitude, and attention to detail. Must be familiar and proficient with personal computers and PC based software, ie. Microsoft Office.

Responsibilities:

The activities listed here are not all-inclusive; rather, they indicate the types of activities normally performed by this position in accordance with the property management agreements:

• Provides administrative support to the Portfolio/Property Manager. Assists with routine reports, procurement/purchase orders, web-based solution software, work orders, A/P and A/R processing, contact with tenants, and communication with vendors and clients.
• Functions as the first contact with tenants, vendors and clients by receiving incoming telephone calls and emails, determining the nature of the call/email and responding in accordance with departmental directives. This includes analysis and evaluation of problems and events at the building(s), direct participation of administrative and accounting paperwork and the communication of progress and/or areas requiring attention by management.
• Ensures adherence to the CPS department operational policies and procedures.
• Prepares and tracks vendor contracts, COIs, and other related administrative requests.
• Works with utility companies to set-up and maintain property accounts and ensure issues are resolved promptly.
• Maintains updated tenant, vendor and contract information in the CPS work order management system.
• Assists in budget preparation, payroll/timekeeping, special projects, and related matters within the Property Management market and/or platform.
• Embraces and executes Thalhimer's core values.
• All other tasks and duties as assigned.

Attributes/Expectations

• Committed to customer Service
• Polite/Respectful
• Coachable
• Professional in both dress and demeanor
• Exceptional communication skills
• Positive attitude

Cushman & Wakefield | Thalhimer is an Equal Opportunity Employer.