Property Management Assistant

Star 88.3; Fort Wayne (IN); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Fort Wayne Housing Authority is seeking a Property Management Assistant to support day-to-day operations of affordable housing communities. The role provides administrative support, assists residents, maintains property records, coordinates leasing and recertification activities, and supports overall property management operations.

The ideal candidate is organized, detail-oriented, and customer-focused with strong communication and computer skills.

Qualifications

• Strong organizational, record keeping, and data-entry skills.
• Ability to learn property management and housing software systems.
• Confidential information handling with discretion.

Responsibilities

• Provide administrative and operational support to Property Managers.
• Answer phones, assist visitors, and respond to resident inquiries and concerns.
• Maintain resident files, records, and documentation with high accuracy.
• Assist with new resident orientations, leasing activities, and required housing documentation.
• Support annual recertification processes and related communications.
• Conduct routine property inspections and manage maintenance work orders.
• Support rent collection and delinquency processes.
• Maintain office supplies and perform general office duties.
• Promote FWHA’s mission and affordable housing programs through interactions.

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

The Fort Wayne Housing Authority (FWHA) is seeking a dedicated, customer-focused Property Management Assistant to support the daily operations of our affordable housing communities. This position plays a key role in delivering quality housing services by providing administrative support, assisting residents, maintaining property records, coordinating leasing and recertification activities, and supporting overall property management operations.

The ideal candidate is organized, detail-oriented, and passionate about serving the community. This role requires strong customer service skills, administrative expertise, and the ability to work effectively in a fast-paced environment while maintaining confidentiality and compliance with housing regulations.

Key Responsibilities

• Provide administrative and operational support to Property Managers.
• Answer phones, assist walk-in visitors, and respond to resident inquiries and concerns.
• Maintain resident files, records, databases, and other documentation with a high level of accuracy and confidentiality.
• Assist with new resident orientations, leasing activities, and required housing documentation.
• Support annual recertification processes, including notifications, resident communications, and documentation management.
• Conduct apartment inspections as needed and perform routine property inspections.
• Create, monitor, open, and close maintenance work orders.
• Support rent collection and delinquency processes.
• Maintain office supplies and perform general office duties.
• Promote FWHA’s mission and affordable housing programs through professional resident and community interactions.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of experience in administrative support, customer service, property management, or a related field.
• Valid state-issued driver’s license and ability to be insured under the Authority’s insurance plan.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong organizational, record keeping, and data-entry skills.
• Ability to perform basic mathematical calculations.
• Ability to learn property management and housing software systems.
• Ability to handle confidential information with professionalism and discretion.

Preferred Qualifications

• Associate degree in Business Administration, Public Administration, Property Management, or a related field.
• Experience in public housing, affordable housing, leasing, or property management.
• Knowledge of housing compliance requirements and recertification processes.

Certification Requirements

Successful candidates must obtain the following certifications within the first year of employment:

• Public Housing Rent Calculation Certification
• Public Housing Specialist Certification

Desired Skills

• Resident Relations
• Property Management Support
• Leasing Administration
• Data Entry & Recordkeeping
• Compliance Documentation
• Communication Skills
• Attention to Detail
• Time Management
• Problem Solving

Why Join FWHA?

• Make a meaningful impact in the community.
• Support affordable housing initiatives that improve lives.
• Work in a collaborative and supportive team environment.
• Access professional development and training opportunities.
• Build a rewarding career serving residents and strengthening communities.