Property Maintenance Service Manager - Lead & Elevate Team

American Campus Communities; Champaign (IL); On-site; USD 57,000 - 78,000; Full time

Benefits offered by this job

Dental

Vision

401(k) with Employer Matching

Medical & Dependent Care FSA

Life Insurance

Sick Leave

Paid Time Off

Paid Pregnancy & Childbirth Leave

Paid Paternity Leave

Health Insurance

Health Savings Account with Employer M

Short-Term Disability

Long-Term Disability

Preferred Membership Pricing

CoreGiving Volunteer Days

Referral Program

Charity Matching Program

Job summary

American Campus Communities is seeking a Service Manager for Tower at 3rd in Champaign, IL. You will lead the facilities maintenance team, oversee work orders, preventive maintenance, and vendor relations to elevate resident experiences and property standards.

Ideal candidates bring HVAC certification, 2–3 years in residential facilities maintenance, and proven leadership. The role includes budget alignment, safety compliance, and cross-property collaboration within ACC.

Qualifications

• HVAC certification preferred.
• 2-3 years’ proven mid to high-level tech experience in residential facilities maintenance.
• Management experience preferred.
• Strong organizational, communication, and leadership skills.

Responsibilities

• Manage the entire facilities maintenance team to enhance the resident experience, including managing the process for efficient execution of work orders, preventative maintenance, and vendor management at assigned property.
• Recruit, hire, supervise, train, and develop team members and conduct cross-training for operational flexibility. Create a positive and engaging workplace for teams.
• Manage work order processes, including execution, system close-out, verification, and vendor coordination.
• Oversee property turn process and preparedness, as well as contract and manage vendors for efficient execution; assist Property Manager with hindsight in preparation for upcoming year.
• Own the preventative maintenance plans for property; schedule, delegate, and track tasks to ensure completion.
• Ensure property has adequate planning and response for inclement weather.
• Collaborate with nearby ACC properties to share resources and support as needed.
• Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met.
• Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
• Manage maintenance performance to budget, in partnership with supervisor and regional support team.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure property is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability with nearby properties.
• Ensure that any vacant retail spaces are well-maintained and ready for showings.
• Communicate effectively with retail tenants regarding maintenance and timely updates.
• Maintain property signage and curb appeal, ensuring high standards.
• Manage contracts for services and vendors like snow removal, landscaping, etc.
• Assess inventory and ensure proper resource allocation at assigned property.
• Ensure teams maintain clean and orderly environment, including shops, mechanical rooms, storage and back-of-house areas.
• Maintain key control oversight, including key box access.
• Other duties as assigned by supervisor.

Skills

Leadership

Communication

Team management

Facilities maintenance

Education

HVAC certification

2-3 years’ experience in residential facilities maintenance

Management experience

Job description

American Campus Communities is seeking a Service Manager for Tower at 3rd in Champaign, IL. You will lead the facilities maintenance team, oversee work orders, preventive maintenance, and vendor relations to elevate resident experiences and property standards.

Ideal candidates bring HVAC certification, 2–3 years in residential facilities maintenance, and proven leadership. The role includes budget alignment, safety compliance, and cross-property collaboration within ACC.