Property Insurance Support Specialist | In-Office

Stillwater Insurance Group; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Stillwater Insurance Group, based in Jacksonville, Florida, is seeking a Processing and Support Representative to join our in-office team. You will confirm, endorse, service and support internal and external property insurance customers in a Monday–Friday, 8:00am–5:00pm role at our Jacksonville, FL headquarters.

The role emphasizes high-quality customer service, attention to detail, and effective communication with insureds and agents, as well as processing requests and maintaining mortgage

Qualifications

• High School diploma or GED.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Working knowledge of Microsoft Outlook and Excel.
• Previous property and casualty experience preferred.

Responsibilities

• Process customer-initiated requests.
• Process deductible changes and cancellations.
• Add, edit, and remove mortgage lender information.
• Prepare evidence of insurance documents.
• Act on vacancy and foreclosure notifications.
• Research undefined inquiries.
• Communicate with insureds and agents.
• Provide exceptional service.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Education

High School diploma or GED

Tools

Microsoft Outlook

Excel

Job description

Stillwater Insurance Group, based in Jacksonville, Florida, is seeking a Processing and Support Representative to join our in-office team. You will confirm, endorse, service and support internal and external property insurance customers in a Monday–Friday, 8:00am–5:00pm role at our Jacksonville, FL headquarters.

The role emphasizes high-quality customer service, attention to detail, and effective communication with insureds and agents, as well as processing requests and maintaining mortgage