Property General Manager — Growth & Guest Experience

InTown Suites; Matthews (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

3 weeks of PTO

Sundays off

Weekly payroll

Career growth opportunities

Job summary

InTown Suites in Matthews, NC seeks a General Manager to oversee daily property operations, financial performance, and guest satisfaction. You will lead staff, manage front office duties, and ensure compliance with corporate procedures while focusing on service excellence and revenue optimization.

The role requires at least 3 years of management experience, a valid driver’s license, and strong leadership, communication, and analytical skills.

Qualifications

• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Read, speak, write and understand English to interact with guests and staff.
• Ability to read and interpret information in various reports and internal hotel information.
• Strong mathematical skills to forecast and report on revenue, occupancy and labor costs.
• General computer proficiency and familiarity with Front Office operations.

Responsibilities

• Recruit, interview and hire property staff.
• Train, develop and support property staff.
• Oversee office operations including check-ins/outs, cash handling, bookkeeping and payroll.
• Ensure excellent guest service and maintain property standards.
• Identify and manage maintenance and life/safety issues.
• Drive revenue through pricing and local marketing strategies.
• Monitor budgets, perform P&L analysis, and control costs.
• Coordinate with local authorities and support recruitment of other GMs.

Skills

Valid driver's license

English proficiency

Mathematical skills

Computer proficiency

Front office operations knowledge

Communication skills

Time management

Team leadership

Education

High school diploma or equivalent

Tools

General office software

Job description

InTown Suites in Matthews, NC seeks a General Manager to oversee daily property operations, financial performance, and guest satisfaction. You will lead staff, manage front office duties, and ensure compliance with corporate procedures while focusing on service excellence and revenue optimization.

The role requires at least 3 years of management experience, a valid driver’s license, and strong leadership, communication, and analytical skills.