Property General Adj

Crawford & Company; Allentown (Lehigh County); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Crawford & Company, based in Allentown/Wilkes-Barre, PA, seeks an experienced Property Claims Adjuster to handle complex losses in a hybrid environment with travel as needed. The role emphasizes investigations, negotiations, and customer service.

Ideal candidates have 5+ years of Property Claims Adjusting experience, strong communication, and a college degree or equivalent. Licensing, field inspections, and potential on-call scheduling are expected.

Qualifications

• College degree or equivalent combination of education and experience.
• Previous experience adjusting complex property claims or claims with heavy losses.
• Strong verbal and written communication skills.
• Must be licensed as required by state and local jurisdictions.
• Must have a valid driver's license.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
• Investigates claims by interviewing claimants and witnesses, obtaining official reports, inspecting damage, and comparing information with evidence.
• Sets loss reserves.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and Crawford & Company.
• Settles claims after determining liability and authority levels, obtaining demands and making offers, issuing settlement checks, and pursuing subrogation when appropriate.
• Maintains expected case load and controls claim costs.
• Presents evidence at legal proceedings and maintains compliance with regulations and service standards.
• Might assist and mentor junior adjusters; conducts sales calls to solicit new business or maintain relationships.

Skills

Property claims adjusting

Investigating complex losses

Negotiation

Communication skills

Field inspections

Attention to detail

Analytical & mathematical ability

Organizational & interpersonal skills

Computer knowledge

Licensing & CE requirements

Education

Bachelor degree or equivalent

AIC / AICPCU (Associate in Claims)

Job description

Handle Complex Property Claims and Make an Impact in Pennsylvania!

Location: Allentown/Wilkes-Barre, PA

Work Setup: Hybrid - Work From Home + Driving Role

What We're Looking For

5+ years of Property Claims Adjusting experience

Strong background in investigating and resolving complex property losses

Excellent negotiation, communication, and customer service skills

Ability to conduct field inspections and manage claims independently

• College degree or equivalent combination of education and experience.


• Previous experience adjusting complex property claims or claims with heavy losses.


• Strong verbal and written communication skills.


• Good attention to detail.


• Strong analytical and mathematical ability.


• Strong organizational and interpersonal skills.


• Computer knowledge.


• Must be licensed as required by state and local jurisdictions. Must have a valid driver's license. Must complete continuing education requirements as outlined by Crawford Educational Services. Associate in Claims (AIC) through AICPCU.


• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.


• Travel may be required during/outside of normal business hours when necessary.

#LI-JC3 #LI-Hybrid

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.


• Investigates claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by comparing claim information with evidence.


• Sets loss reserves.


• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.


• Settles claims after determining insurance carrier's liability, client's instructions, and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage pursuing subrogation when appropriate.


• Controls claim costs.


• Maintains expected case load.


• Recommends litigation when appropriate.


• Presents evidence at legal proceedings producing reports and other documents as evidence.


• Maintains company reputation and insurance product integrity by complying with federal and state regulations and service standards.


• Maintains professional and technical knowledge through continuing education.


• Makes sales calls by calling on local businesses to solicit new business or maintain existing business.


• May assist and mentor junior adjusters with claims handling.


• Generally maintains and grows portfolio of business/clients.


• Utilizes available technology/automation to maximize claim handling efficiency.


• Conduct roof inspections as needed.


• Upholds the Crawford Code of Business Conduct at all times.


• Participates in special projects or performs duties in other areas as requested.