Property & Customer Experience Coordinator

prologis; Milpitas (CA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

PTO and paid holidays

Job summary

Prologis in Milpitas, CA is seeking a Property Administrator to support three Property Managers and a Maintenance Technician across a portfolio of industrial properties. You will coordinate customer communications, process payments, and manage records with attention to detail.

The role requires 3+ years in admin/real estate or related fields and proficiency with Yardi/Salesforce and MS Office. Strong organization and discretion are essential in a fast-paced environment.

Qualifications

• 3+ years in administrative, customer service, or real estate roles.
• Clear, professional communication with internal and external customers.
• Able to manage multiple priorities and meet deadlines.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Discretion with sensitive information.
• Detail-oriented with accurate record-keeping.

Responsibilities

• Support three Property Managers and a Maintenance Technician with operational coordination, customer communications, and administrative follow-through.
• Coordinate customer repair requests with the Maintenance Technician and vendors; monitor and update tickets in the online portal through resolution.
• Partner with Leasing, Construction, Customer Accounts, Essentials, Solar, Energy, and other internal teams to complete customer- and property-related work.
• Support customer payment collections and maintain required Accounts Receivable reporting databases.
• Process vendor and customer payments in Accounts Payable platforms, verify coding, and route transactions for manager approval.
• Prepare and distribute customer documents and notices, including contact lists, annual payment schedules, annual reconciliations, and work notifications; prepare vendor contracts in DocuSign and maintain completed files.
• Manage incoming calls and maintain accurate property and customer records, including utility meters, lockboxes, fire alarm codes, and contact information, in accordance with company policies and applicable legal requirements.

Skills

Administrative support

Customer service

Real estate admin

Communication

Multitasking

Tools

Yardi

Salesforce

MS Office

Job description

Prologis in Milpitas, CA is seeking a Property Administrator to support three Property Managers and a Maintenance Technician across a portfolio of industrial properties. You will coordinate customer communications, process payments, and manage records with attention to detail.

The role requires 3+ years in admin/real estate or related fields and proficiency with Yardi/Salesforce and MS Office. Strong organization and discretion are essential in a fast-paced environment.