Property Claims Resolution Specialist - On-Site & Large Loss

Liberty Mutual Fire Insurance Co.; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. is seeking a Property Contents Claims Specialist in Indiana. The role involves managing and investigating property contents claims, performing on-site inventories, and providing quality customer service to policyholders.

Candidates should have strong communication skills, knowledge of homeowners coverages, and an ability to coordinate with vendors for repairs and replacements. Occasional catastrophe duty may be required.

Qualifications

• Strong written and oral communications skills required.
• Good interpersonal, analytical and negotiation skills required.
• Customer service experience preferred.
• Knowledge of coverages provided within various homeowner policies.
• Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
• Bachelor's degree or equivalent experience and 18-24 months of directly related experience.

Responsibilities

• Manages, investigates and resolves assigned Property Contents claims under limited supervision.
• Compiles and values inventory of damaged/lost contents associated with property claims.
• Provides policyholders with quality customer service.
• May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
• Responsible for claims handling personal property losses to include large loss.
• Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
• Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
• Develops expert list/websites for various product categories.
• Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation.
• Documents the file accordingly.
• Provides insured with policy information to include coverage, limitations, replacement or ACV options.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
• Attends product seminars/shows to build personal property expertise.
• May be called upon for catastrophe duty.

Skills

Strong written & oral communication

Interpersonal skills

Negotiation skills

Customer service experience

Knowledge of homeowner coverages

Interior design/antique items retail

Education

Bachelor's degree or equivalent experience

Job description

Liberty Mutual Fire Insurance Co. is seeking a Property Contents Claims Specialist in Indiana. The role involves managing and investigating property contents claims, performing on-site inventories, and providing quality customer service to policyholders.

Candidates should have strong communication skills, knowledge of homeowners coverages, and an ability to coordinate with vendors for repairs and replacements. Occasional catastrophe duty may be required.