Property Claims Handler

TN United Kingdom; North Wales (Montgomery County); On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking an experienced Claims Handler to join a dynamic team. In this role, you will manage a diverse caseload of property claims, providing exceptional customer service while navigating complex situations. Your expertise in handling claims from start to finish will be crucial as you liaise with clients and insurers, ensuring timely resolutions. With a supportive work environment and competitive salary, this opportunity is perfect for those looking to make a significant impact in the insurance sector.

Benefits

25 days holiday

Option to buy additional holiday

Qualifications

• Experience in cradle to grave property claims handling is essential.
• Excellent customer service skills in a telephone environment are required.

Responsibilities

• Manage a caseload of new and existing property claims.
• Liaise with customers and insurers through various communication channels.
• Assess claims to determine liability and make decisions.

Skills

Buildings/Property Claims handling

Customer service skills

Diary management

Handling complaints

Empathy skills

Prioritizing workload

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional