Claims Adjuster - Centralized

Progressive Insurance; Tennessee; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Claims Adjuster to join their centralized team. This remote role requires assisting customers with auto claims, ensuring accuracy and efficiency in documenting claims details. You'll be part of a supportive environment with ongoing coaching to enhance your skills and confidence. If you're passionate about helping others during stressful times and enjoy making critical decisions, this position offers a fantastic opportunity for growth and development within a top workplace recognized for its innovation and employee culture.

Benefits

401(k) with company match

Medical, dental & vision insurance

Wellness & mental health programs

Paid time off

Career development & tuition assistance

Qualifications

• Minimum of two years relevant work experience or education.
• Strong decision-making and customer service skills.

Responsibilities

• Manage a high volume of claim files from beginning to end.
• Interview all involved in an accident to determine coverage and liability.

Skills

Claims Management

Customer Service

Decision Making

Education

Two years post-secondary education

Job description

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As a centralized claims adjuster, you’ll help customers resolve auto claims involving up to two vehicles. This is not a field position. Primarily over the phone, you’ll accurately document claims details, interview those involved in an accident, make coverage and liability decisions, and collaborate with peers to verify consistency of accident details. Along with a supportive team, you’ll have ongoing coaching and development to help you feel confident while supporting customers through a stressful time.

This is a remote position. You must reside in Tennessee.

Duties & Responsibilities

• Manage a high volume of claim files from beginning to end
• Resolve and document auto claims as quickly and accurately as possible
• Interview all involved in an accident to determine coverage and liability decisions
• Validate damage is consistent with the report of the accident
• Independently make decisions related to liability and coverages

Must-have Qualifications

• A minimum of two years relevant work experience
• OR A minimum of two years post-secondary education

Schedule

• During training, Monday - Friday, 8:30am to 5:30pm EST
• After training, Tuesday - Saturday, 10:00am - 7:00pm EST

Location

Must reside in the state of Tennessee.

Start Dates

May 27, 2025 or June 23, 2025

Compensation

• $24.25 - $25.75/hour
• Gainshare bonus up to 16% of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Insurance

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