Automotive Mechanical Claims Adjuster

Brown & Brown; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as an Automotive Mechanical Claims Adjuster at a forward-thinking company. This role involves managing mechanical claims while providing exceptional customer service. You will assess coverage, negotiate repairs, and support customers throughout the claims process. With a focus on teamwork and a commitment to a caring culture, you will play a vital role in ensuring a seamless claims experience. If you have a background in automotive services and possess strong communication and negotiation skills, this opportunity is perfect for you to thrive in a supportive environment.

Benefits

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Holidays

Preferred Partner Discounts

Qualifications

• Must have automotive experience in service writing or related fields.
• Strong communication and negotiation skills are essential.

Responsibilities

• Manage mechanical and ancillary claims efficiently.
• Negotiate repairs and document claims accurately.

Skills

Automotive experience

Reading and writing repair orders

Verifying parts pricing

Excellent verbal communication

Excellent written communication

Time management

Problem-solving

Negotiation abilities

Proficiency in Microsoft Office Suite

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Automotive Mechanical Claims Adjuster to join our growing team!

As an Automotive Mechanical Claims Adjuster, you will manage mechanical and ancillary claims. Your responsibilities include investigating failures, determining coverage, supporting the vehicle restoration process, and negotiating repairs. You’ll provide compassionate customer service and work closely with a team of adjusters to deliver a seamless claims experience.

How You Will Contribute:

1. Assess coverage, determine liability, and evaluate damages.
2. Communicate regularly with customers via phone, email, and text.
3. Utilize digital platforms and tools to manage and resolve claims.
4. Negotiate fair repairs with claimants, third-party facilities, and vendors.
5. Document claims activity and decisions accurately within internal systems.
6. Support customers throughout the claim and repair process.
7. Collaborate with all Adjusters on shared claim responsibilities.
8. Follow Brown & Brown's Claims Culture of caring, empowering, and restoring.

Skills & Experience to Be Successful:

• Automotive experience as a service writer, parts personnel, technician, inspector, or other field-related experience is a must.
• Background in reading and writing repair orders, estimates, and invoices.
• Adept at verifying parts pricing and labor time from published guides and field experience.
• Excellent verbal and written communication skills.
• Excellent time management and ability to multi-task in a fast-paced environment.
• Proven problem-solving and negotiation abilities.
• Proficiency in Microsoft Office Suite.

Pay Range: $15 - $20 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role, considering experience, geography, and budget.

Teammate Benefits & Total Well-Being:

We focus on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts, and more.

Note: Benefits may vary by location and eligibility; enrollment waiting periods may apply.

The Power To Be Yourself:

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment with diverse backgrounds, experiences, and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.