Property Claims Estimator – Xactimate & Restoration

Confidential Recruiting Partners; Walled Lake (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

401(k)

Job summary

Confidential Recruiting Partners seeks an experienced Claims Manager/Estimator to assess residential and commercial losses and develop accurate repair estimates for restoration projects related to water, fire, wind and other disasters.

The role interfaces with property owners, insurers, TPAs, and internal teams. Ideal candidates will have hands-on Xactimate experience, strong communication, and restoration/insurance claim process knowledge.

Qualifications

• High school diploma or GED required.
• Hands-on experience with Xactimate software.
• Strong customer service and communication skills.
• Valid driver's license with clean record.
• Experience estimating property repairs for insurance claims.
• Proficiency with Word, Excel, and Outlook.

Responsibilities

• Conduct property inspections and prepare detailed repair estimates using Xactimate.
• Review damage scope and determine required restoration work.
• Submit and revise estimates during the claims process.
• Review supplements to ensure profitability and scope accuracy.
• Perform onsite inspections after water, fire, storms, or other losses.

Skills

Customer service

Communication

Driving

Education

High school diploma or GED

Tools

Xactimate

Microsoft Office

Job description

Our client is seeking an experienced Claims Manager/Estimator to assess residential and commercial property losses and develop accurate repair estimates for restoration projects resulting from water, fire, wind, hail, and other disaster-related events.

This role serves as a key liaison between property owners, insurance carriers, third-party administrators (TPAs), and internal project teams. The ideal candidate will have hands-on experience using Xactimate, strong customer communication skills, and a solid understanding of restoration estimating and insurance claim processes.

Onsite | No Visa Sponsorship | Relocation Assistance: Negotiable

Please Note:

Preference will be given to candidates who reside within a reasonable commuting distance (approximately 30-45 minutes) of the work location.

Responsibilities:

Property Inspections & Estimating

• Prepare detailed repair estimates using Xactimate software.
• Review damage scope and identify required restoration work.
• Submit and revise estimates as needed throughout the claims process.
• Review and process supplement requests to ensure project profitability and scope accuracy.
• Conduct onsite property inspections following water, fire, storm, and other property-loss events.

Insurance & Claims Coordination

• Explain estimates, project scope, and claim-related documentation.
• Assist in resolving estimate discrepancies and claim-related issues.
• Ensure compliance with insurance carrier requirements and program guidelines.
• Communicate directly with insurance adjusters, carriers, TPAs, and property owners.

Project Handoffs & Client Support

• Educate customers on project expectations and obtain required authorizations.
• Coordinate project transitions with operations, project management, and accounting teams.
• Facilitate project kickoff discussions and ensure all required documentation is completed.
• Maintain a high level of customer service for clients navigating stressful property-loss situations.

Documentation & Technology

• Maintain detailed claim documentation and project records.
• Ensure accurate and timely recordkeeping throughout the project lifecycle.
• Update claim information in estimating, carrier, and third-party administrator systems.
• Utilize restoration technology and digital documentation tools, including property imaging and scanning solutions.

Emergency Response Support

• Participate in an on-call emergency rotation schedule as assigned.
• Respond professionally and efficiently to urgent customer needs.
• Assist with emergency service coordination, including board-ups, tarping, mitigation, and other urgent response activities.

Qualifications (Must-Haves)

• High school diploma or GED.
• Hands-on experience using Xactimate software.
• Strong customer service and communication skills.
• Valid driver's license with acceptable driving record.
• Experience preparing property repair estimates related to insurance claims.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work directly with homeowners, insurance professionals, and project teams.
• Comfortable using mobile applications, databases, and digital documentation systems.

Preferred Skills:

• Xactimate Level 1 or Level 2 Certification.
• IICRC certifications or related restoration credentials.
• Familiarity with insurance carrier requirements and TPA programs.
• Experience using Matterport or similar property documentation technology.
• Experience with XactAnalysis or similar claims management platforms.
• Experience within the restoration, insurance claims, or disaster recovery industries.

Benefits & Perks:

• Medical
• Dental
• 401(k)