Water Restoration Project Manager/Estimator

ServiceMaster Restore; Cedar Park (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

ServiceMaster Restore in Cedar Park, TX, is seeking a Restoration Project Manager & Estimator to oversee projects from inspection through completion, combining project management, estimating, field operations, and customer service.

The role requires Xactimate expertise, managing crews, documenting progress, and coordinating with customers and insurers. On-site leadership and adherence to safety standards are essential.

Qualifications

• Hands-on Xactimate experience required and demonstrated during screening.
• Experience in property restoration and insurance estimating.
• Proficiency with tablets, mobile devices, and project documentation software.
• Strong organizational, communication, and problem-solving skills.
• Valid driver's license and availability for on-call rotations.

Responsibilities

• Project Management: oversee restoration projects from inspection to completion.
• Estimating and Cost Control: prepare and revise mitigation estimates using Xactimate.
• Documentation and Compliance: maintain project records and documentation.
• Customer and Insurance Communication: liaise with customers, insurers, and teams.
• Team Leadership and Safety: supervise crews and ensure site safety.

Skills

Project management

Communication

Team leadership

Problem solving

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Xactimate

Tablets / mobile documentation software

Job description

Benefits:

• Paid time off
• Training & development
• Competitive salary

Position Overview

The Restoration Project Manager & Estimator oversees restoration projects from initial inspection and damage assessment through estimating, project execution, and completion. This role combines project management, field operations, insurance estimating, team leadership, and customer service to ensure projects are completed safely, efficiently, accurately, and profitably.

The position requires experience in residential and commercial property restoration involving water, fire, smoke, wind, and other property damage. The individual will prepare mitigation and reconstruction estimates using Xactimate, coordinate field crews, monitor project progress, maintain accurate documentation, and communicate with customers, insurance adjusters, and internal teams.

Xactimate experience is mandatory. Candidates must demonstrate hands-on proficiency during the screening process. Applicants without Xactimate experience will not be considered.

Key Responsibilities

• Project Management: Manage restoration projects from initial inspection through completion, including damage assessment, mitigation, drying, demolition, and reconstruction coordination. Develop work plans with crew chiefs and lead technicians and ensure work meets company standards.
• Estimating and Cost Control: Conduct onsite inspections and prepare, review, and revise accurate mitigation and reconstruction estimates using Xactimate. Evaluate labor, materials, equipment, repairs, and project costs in accordance with applicable IICRC standards, company procedures, and insurance carrier requirements.
• Documentation and Compliance: Maintain complete project records, including photographs, job notes, signed documents, drying records, labor and equipment usage, materials, and other billable activities. Use required mobile applications and operating systems to document progress and support accurate invoicing and insurance reimbursement.
• Customer and Insurance Communication: Serve as the primary liaison among customers, insurance companies, adjusters, and internal teams. Provide timely updates on project status, scope changes, estimate revisions, timelines, and next steps while addressing questions and resolving concerns professionally.
• Team Leadership and Safety: Supervise and support restoration technicians, coordinate with field personnel, promote quality workmanship and accountability, and ensure compliance with job-site safety requirements.

Qualifications and Requirements

• High school diploma or equivalent required; college degree preferred.
• Required: Hands-on Xactimate experience, including the ability to demonstrate proficiency during candidate screening.
• Experience in property restoration, insurance restoration, construction estimating, or a related field.
• Proficiency with tablets, mobile devices, and project documentation software.
• Strong organizational, communication, and problem-solving skills, with the ability to manage multiple projects, prioritize deadlines, and work independently or collaboratively.
• Valid driver's license and satisfactory driving record.
• Availability for assigned on-call rotations, after-hours needs, and emergency response.

Preferred Certifications

• WRT – Water Damage Restoration Technician
• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician

Physical Demands and Working Conditions

• Frequently lift, carry, push, pull, or otherwise move objects weighing up to 70 pounds.
• Follow job-site safety requirements and use appropriate personal protective equipment.
• Maintain a flexible schedule as needed for project demands, after-hours availability, emergency response, and on-call responsibilities.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.