Property Adjuster I

Erie Insurance; Louisville (KY); Remote; USD 54,000 - 87,000; Full time

Job summary

Join a leading Fortune 500 company that values diversity and inclusion, and offers a rewarding career in claims management. As a claims adjuster, you'll have the opportunity to work remotely from Kentucky, handling property claims with independent discretion. Your role will involve investigating claims, interacting with policyholders, and ensuring fair resolutions. With a strong emphasis on customer focus and continuous learning, you'll be part of a team that not only supports your professional growth but also provides an exceptional benefits package, including health coverage and a pension plan. This is a fantastic opportunity to make a meaningful impact while enjoying the flexibility of remote work.

Benefits

Premier health, dental, and vision benefits

Pension plan

401(k) with up to 4% match

Paid time off

Career development programs

Company-paid life insurance

Short- and long-term disability insurance

Paid volunteer hours

Adoption assistance

Well-being programs

Qualifications

• High School Diploma or GED with 2 years of claims experience required.
• Bachelor's Degree preferred for this role.

Responsibilities

• Contact policyholders and conduct investigations for property claims.
• Evaluate claims, determine payments, and document files for closure.

Skills

Claims Handling

Customer Focus

Investigation Skills

Negotiation Skills

Technical Learning

Education

High School Diploma or GED

Bachelor's Degree

Tools

Personal Protective Equipment (PPE)

Company Car

Job description

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Location: Jefferson County, KY, US, 40214

Division or Field Office:

Department of Position: Claims Department

Work from: Home in KY

Salary Range: $54,176.00-$86,542.00*

Salary range is for this level and may vary based on actual level of role hired for.

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days, and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Exercises independent discretion or judgment in handling property claims within designated level of authority. Also responsible for servicing assigned territory and may handle litigated claims.

• Use of a company car is provided.
• A company car and equipment to work from home will be provided.
• This is a remote, work from home position in the Louisville, Jefferson County, KY and the surrounding area.

Duties and Responsibilities

• Contacts Policyholders regarding property claims within level of authority. Conducts investigations, interviews insureds and witnesses, inspects damage and prepares estimates. Evaluates and makes recommendations regarding coverage of claims.
• Handles property claims within designated authority. Sets and maintains adequate reserves. Obtains and reviews reports, statements, records and related materials as required. Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required.
• Documents claim files and submits final report to file for closure.
• Identifies subrogation situations and initiates appropriate action.
• Services assigned territory and brings assigned claims to conclusion.
• Interacts with Agents and district sales managers on matters of mutual concern.
• Handles property claims involving damages or coverage. May handle litigated claims, including negotiating with plaintiff attorney, or coordinates litigation with defense counsel as required.
• Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.
• Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.
• Successfully completes Technical Learning Center Training within one year of hire date.
• Participates on Catastrophe Team when required.
• Values Diversity
• Nimble Learning
• Self-Development
• Customer Focus
• Information Management Skills
• Job-Specific Knowledge
• Ensures Accountability
• Decision Quality

Qualifications

Minimum Educational and Experience Requirements

• High School Diploma or GED and two years of claims handling experience, or equivalent required; or
• High School Diploma or GED and successful completion of ERIE sponsored formal education; or
• Bachelor’s Degree required.

Additional Experience

• Incumbent must live in territory assigned unless a change is approved by the company.
• Position requires incumbent to serve on catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Designations and/or Licenses

• Willingness to pursue and complete Technical Learning Center Training required.
• Successful completion of AIC 33 and AIC 35 preferred.
• Willingness to obtain and maintain any required licenses.
• Valid driver’s license and good driving record required.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Ability to move over 50 lbs using lifting aide equipment; Often (20-50%)
• Climbing/accessing heights; Rarely
• Driving; Frequent (50-80%)
• Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)