Property Account Manager: Client Relations & Growth

Real Property Management Richmond Metro; Richmond (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training

Vision insurance

401(k)

401(k) matching

Bonus

Dental insurance

Job summary

Real Property Management Richmond Metro is seeking an Account Manager to be the main contact for a portfolio of property owner clients. You will foster lasting relationships, keep owners informed about property performance, and ensure every interaction reflects exceptional customer service.

You will collaborate with maintenance, leasing, and accounting teams to resolve owner concerns quickly and protect client investments. Success means owners stay with us and refer others.

Qualifications

• 2+ years of experience in account management, client services, or property management.
• Proven record of delivering high-quality customer service and retaining clients.
• Ability to read and explain financial statements, budgets, and owner reports.
• Proficiency with Microsoft Office or Google Workspace.
• High school diploma or equivalent.

Responsibilities

• Serve as the primary contact for an assigned portfolio of property owners, responding to calls and emails within one business day.
• Hold regular check-ins with each owner to review property performance, goals, and any concerns.
• Resolve owner issues and escalations promptly, following through until each one is closed.
• Onboard new owner clients, setting clear expectations about communication, reporting, and services.
• Track client satisfaction and identify owners at risk of leaving, then act to retain them.
• Work with maintenance, leasing, and accounting teams to deliver on commitments made to owners.
• Keep accurate records of all owner communications and agreements in the property management system.
• Ensure all work complies with management agreements, company policies, and local landlord-tenant laws.

Skills

Account management

Customer service

Reading financial statements

Microsoft Office / Google Workspace

High school diploma

Education

High school diploma or equivalent

Real estate license or property management certification (CPM, ARM, or RMP)

Tools

AppFolio

Job description

Real Property Management Richmond Metro is seeking an Account Manager to be the main contact for a portfolio of property owner clients. You will foster lasting relationships, keep owners informed about property performance, and ensure every interaction reflects exceptional customer service.

You will collaborate with maintenance, leasing, and accounting teams to resolve owner concerns quickly and protect client investments. Success means owners stay with us and refer others.