Property Owner Success Manager

Real Property Management; Richmond (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Job summary

Real Property Management is seeking an Account Manager in the Richmond Metro area to serve as the primary contact for a portfolio of property owners. You will build lasting relationships, inform owners about property performance, and ensure every interaction reflects exceptional customer service.

You will collaborate with maintenance, leasing, and accounting teams to resolve owner concerns promptly, onboard new owners, and protect client investments.

Qualifications

• 2 years of experience in account management, client services, or property management.
• Proven record of delivering high-quality customer service and retaining clients.
• Ability to read and explain financial statements, budgets, and owner reports.
• Proficiency with Microsoft Office or Google Workspace.
• High school diploma or equivalent.

Responsibilities

• Serve as the primary contact for an assigned portfolio of property owners, responding to calls and emails within one business day.
• Hold regular check-ins with each owner to review property performance, goals, and any concerns.
• Resolve owner issues and escalations promptly, following through until each one is closed.
• Onboard new owner clients, setting clear expectations about communication, reporting, and services.
• Track client satisfaction and identify owners at risk of leaving, then act to retain them.
• Work with maintenance, leasing, and accounting teams to deliver on commitments made to owners.
• Keep accurate records of all owner communications and agreements in the property management system.
• Ensure all work complies with management agreements, company policies, and local landlord-tenant laws.

Skills

Client-first mindset

Calm problem-solving

Organization

Ownership

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office or Google Workspace

Job description

Real Property Management is seeking an Account Manager in the Richmond Metro area to serve as the primary contact for a portfolio of property owners. You will build lasting relationships, inform owners about property performance, and ensure every interaction reflects exceptional customer service.

You will collaborate with maintenance, leasing, and accounting teams to resolve owner concerns promptly, onboard new owners, and protect client investments.