Propane Customer Service & Dispatch Specialist

Pico-Propane-and-Fuel; Odessa (TX); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

401(k) 6% match

Health insurance

Vision insurance

Dental insurance

AD&D and Life insurance

PTO with rollover

Referral bonus

Descrizione del lavoro

Pico Propane and Fuels in Odessa, TX is seeking an experienced Customer Service Representative to support customers and operations by addressing inquiries, coordinating service needs, and maintaining accurate records. The role also provides dispensing support at the bottle dock station.

You will handle orders, resolve issues, and assist drivers and technicians while upholding safety procedures. A high school diploma and 2+ years in customer service are required; propane industry experience

Competenze

• High school diploma or equivalent.
• Minimum 2 years of customer service experience.
• LP-9 Station Dispensing Certification required or obtainable.
• Experience in high-volume phone call settings preferred.
• Propane industry experience preferred.

Mansioni

• Interact with customers by phone, email, or in person to provide support and information.
• Collect and enter orders for new or additional products or services.
• Field customer questions and complaints; escalate issues beyond the representative’s knowledge.
• Maintain customer accounts and records of interactions and inquiries.
• Provide customer service and propane dispensing support at the bottle dock station; comply with safety procedures.
• Support dispatch coordination and scheduling of drivers and technicians; maintain records and internal systems.
• Assist with administrative tasks to support operational efficiency.

Conoscenze

Customer service

Communication

Problem solving

Time management

Organizational skills

Teamwork

Formazione

High school diploma

Strumenti

MS Office

Descrizione del lavoro

Pico Propane and Fuels in Odessa, TX is seeking an experienced Customer Service Representative to support customers and operations by addressing inquiries, coordinating service needs, and maintaining accurate records. The role also provides dispensing support at the bottle dock station.

You will handle orders, resolve issues, and assist drivers and technicians while upholding safety procedures. A high school diploma and 2+ years in customer service are required; propane industry experience