Propane Billing Specialist

Heritage-Cooperative; New Philadelphia (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life and AD&D Insurance

Company Paid Short-Term and Long-Term 

Disability Insurance

Job summary

Heritage Cooperative in New Philadelphia, OH is seeking a motivated Billing Associate to handle invoicing, billing, and customer coordination. The role emphasizes accuracy, customer service, and timely processing in a team environment.

Responsibilities include preparing invoices, collecting documents, and ensuring pricing reflects contracts. Ideal candidates have a high school diploma, strong English skills, and prior billing or office experience; a valid driver's license is preferred.

Qualifications

• Ability to satisfy all pre-employment screening requirements.
• Ability to thrive in a fast-paced environment.
• Outstanding organizational and time-management skills.
• Proficient in reading, writing, speaking English.

Responsibilities

• Bill accounts, prepare invoices, and track incoming payments in compliance with policies.
• Coordinate between credit, accounting and customer on invoicing discrepancies.
• Facilitate swift payment of invoices by completing daily and weekly billing on time.
• Collect credit applications and tax-exempt forms and forward to the credit department.
• Generate customer orders and confirm pricing reflective of market or contract rates.
• Assist in new customer tank sets, scheduling, and dispatching as needed.
• Data entry and general office duties using Skybitz, AgVantage, and Microsoft Office.
• Report customer feedback and complaints to management.

Skills

Customer service

Organizational skills

Attention to detail

English communication

Team collaboration

Education

High School Diploma or equivalent

Tools

Skybitz

AgVantage

Microsoft Word

Excel

PowerPoint

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time New Philadelphia, OH, US

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you are early in your career, willing to learn and see yourself as a future Propane Billing Associate with Heritage Cooperative.

REQUIRED QUALIFICATIONS

Ability to satisfy all pre-employment screening requirements

Ability to thrive in a fast-paced environment

Outstanding organizational and time-management skills

Proficient in reading, writing, speaking English

PREFERRED QUALIFICATIONS

Valid Driver License, with acceptable driving record

High School Diploma or equivalent

Previous industry experience

ESSENTIAL JOB FUNCTIONS

Serve as a positive representation of Heritage Cooperative’s Core Values

• Provide Superior Customer Service
• Highest Standards of Integrity and Trust
• Being a Good Partner

Bill accounts, prepare invoices, and track incoming payments in compliance with financial policies and procedures. Coordinates between credit, accounting and customer on any discrepancies on invoicing.

Facilitate swift payment of invoices by completing daily and weekly billing on time.

Collect credit applications and tax exempt forms and forward them to the credit department.

Generate customer orders and confirm accurate pricing reflective of market or contract rates.

Ensure proper invoicing of accounts by verifying and confirming customer pricing and contract prices.

Generate contracts and low usage letters for customers. Ability to discuss program options best suited for customers.

Assist in new customer tank sets, scheduling, and dispatching as needed.

Assist in preparing tech work and monitor settings in system.

Assist in the inventory process receiving gallons and counting tanks at month end and year end.

General office duties including, but not limited to: answering phones, faxing, filing,

copying, sorting paperwork and stuffing envelopes.

Data entry, correspondence using a variety of computer applications including Skybitz, AgVantage, Microsoft Office Word, Excel, PowerPoint, and Outlook. General good “housekeeping” practices in office area and other areas as assigned.

Reports customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and/or consumer relations.

Maintains ability to perform efficiently and follow through on all details, in a fast-paced, customer focused environment.

Understand and practice company safety policies and also federal, state and OSHA regulations to maintain a safe work environment.

All other duties as assigned.

Medical, Dental, and Vision Insurance

Company Paid Life and AD&D Insurance

Company Paid Short-Term and Long-Term Disability

The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.

WORK AUTHORIZATION

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative’s employees to perform their job duties may result in discipline up to and including termination. #INDSP