Prop & Calualty Claims Assoc

Administrative Services, Department of; United States; Hybrid; USD 50,000 - 55,000; Full time

Job summary

Georgia State Government’s Department of Administrative Services is hiring a Prop & Calualty Claims Associate to review, investigate, and evaluate claims for reimbursement or compensation. The role spans multiple lines of insurance and requires collaboration with adjusters, providers, attorneys and leadership.

The position supports ongoing improvement projects, audits, and process optimization within a hybrid work environment, with some days in the office.

Qualifications

• High school diploma/GED and four years of job-related experience or two years at lower level Admin Assistant 2 or equivalent.
• Proven ability to review, investigate and evaluate claims under laws and program regulations.
• Experience with risk management, analytics and report writing.

Responsibilities

• Review, investigate and evaluate claims to determine eligibility for reimbursement or compensation.
• Manage claim lifecycle from incident reporting through closure across multiple lines.
• Analyze claim trends and risks to recommend cost-reducing strategies.
• Maintain organized claim files and support audit readiness.
• May serve as lead worker and coordinate with stakeholders.

Skills

Analytical skills

Investigative skills

Critical thinking

Communication skills

Organizational skills

Research laws and policies

Microsoft Office 365

Education

High school diploma/GED

Tools

Google Workspace

Claims management systems

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title

Prop & Calualty Claims Assoc

Agency

Department of Administrative Services

Job Requisition ID

JR0000005621

Shift

Day (United States of America)

Compensation Details

$50,000 - $55,000

Job Description

(Hiring salary will be based on experience, credentials, pay equity, and statewide rules.)

General Description

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Job Responsibilities

Under broad supervision, reviews, investigates and evaluates claims or related data using applicable laws, rules and program regulations to determine eligibility for reimbursement, liability or financial compensation. Provides program-related research, statistical analysis, performs investigations or audits and/or provides assistance to claimants. May serve as lead worker.

Claims Administration

Manage assigned claims across multiple lines of insurance, including general liability, auto liability, cyber, and other claims. Coordinate all aspects of the claim lifecycle from incident reporting through closure. Monitor claim activity and follow up with adjusters, medical providers, attorneys, employees, customers, supervisors, and leadership to facilitate timely claim resolution. Analyze claim trends, exposures, and recurring incidents to recommend strategies that reduce risk, control costs, and improve workplace safety. Prepare detailed investigative summaries, reports, and recommendations for management.

Operational Excellence

Maintain organized claim files while utilizing claims data and trend analysis to improve processes, reduce risk, and support audit readiness. Support departmental projects and continuous improvement efforts. Perform other duties as assigned.

Required Knowledge, Skills, and Abilities

• Exceptional analytical, investigative, and critical thinking skills with the ability to interpret data, identify trends, and prepare and present findings to leadership.
• Strong attention to detail and commitment to accuracy.
• Excellent verbal, written, and interpersonal communication skills with the ability to build strong relationships and resolve conflict professionally.
• Excellent organizational and time management skills with the ability to manage multiple priorities independently.
• Ability to research laws, regulations, policies, and claim documentation to support informed decision-making.
• Knowledge of general liability claims, risk management, and applicable federal and state regulations.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint), Google Workspace, and claims management systems.

This position may require occasional travel.

Completion of a pre-employment background check is required.

Preferred Qualifications

Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the following items below. PLEASE CLEARLY INDICATE YOUR KNOWLEDGE OF THESE QUALIFICATIONS ON YOUR RESUME.

• Commercial Insurance underwriting experience
• Insurance Agency Claims Operations experience undefined
• Risk Management Information Systems platform experience

Due to the volume of applications received, we are unable to provide information on application status by phone or email. Only those applicants selected for an interview will be contacted by the hiring agency. This position is subject to close at any time once a satisfactory applicant pool has been identified.

DOAS participates in a hybrid work environment and Telework is encouraged with some days in the office required.

DOAS is an equal opportunity employer

The Georgia Department of Administrative Services is committed to providing an inclusive and accessible experience to everyone, including those with disabilities.

If you require a reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact Kristen Matekenya at [e-mail] or 404-463-6773.

When applying for this position, you will be asked if you meet the minimum qualifications for this position as stated below and may possibly be presented with additional questions to assess preferred qualifications.

Preference will be given to applicants who meet one or more of the preferred qualifications.

Minimum Qualifications: High school diploma/GED and four (4) years of job-related experience; or two (2) years of experience required at the lower level Admin Assistant 2 (GST051) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.