Promotions Representative - Casino Sales & Marketing

Hard Rock Hotel & Casino Ottawa; Tejon (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Hard Rock Tejon is seeking a Promotions Representative to support the Special Events & Promotions team at on-site and occasional off-site Hard Rock sponsored events. The role offers hands-on event setup, guest check-in, gifts distribution and active customer service on a fast-paced casino/floor environment.

The ideal candidate brings a year of guest service experience in hospitality or retail, a sharp eye for detail, and excellent communication skills; Spanish is a plus.

Qualifications

• High School diploma.
• At least 1 year guest service experience in hospitality, fast food or retail
• Attention to detail.
• Ability to effectively communicate in written and verbal formats. Spanish preferred
• Work well in a fast-paced environment.
• Comfortable with working on a computer.
• Excellent customer service skills.
• Professional appearance and demeanor.
• Work varied shifts, including nights, weekends and holidays.
• Ability to read and understand all Tejon Tribe policies and procedures.

Responsibilities

• Assist in day to day departmental operations when needed.
• Work all aspects needed at events, assist with customer check in, hand out gifts, assist in set up and unpacking of gifts, assist with customer service at events.
• At times, may be required to work off site at Hard Rock sponsored events. (Examples may be Kern County Fair, Bakersfield Condors Sponsor Game, etc)
• Communicate with various internal operating departments.
• Promote positive public/team member relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform other duties as assigned.

Skills

Customer service

Hospitality

Communication

Attention to detail

Spanish (preferred)

Education

High School diploma

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description:

Hard Rock Tejon

Promotions Representative

Job Description

Responsibilities:

This is a position that requires the successful candidate to be on site and at times working off site at Hard Rock Sponsored events

Under the direction of the Supervisor of Special Events & Promotions, the Special Events & Promotions Coordinator performs a wide variety of duties including but not limited to; operational and organizational support to assist with events and departmental needs, assist with the operation of events, clerical functions including administrative tasks to support the Marketing Team.

Essential Job Functions:

• Assist in day to day departmental operations when needed.
• Work all aspects needed at events, assist with customer check in, hand out gifts, assist in set up and unpacking of gifts, assist with customer service at events.
• At times, may be required to work off site at Hard Rock sponsored events. (Examples may be Kern County Fair, Bakersfield Condors Sponsor Game, etc)
• Communicate with various internal operating departments.
• Promote positive public/team member relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform other duties as assigned.

Qualifications:

• High School diploma
• At least 1 year guest service experience in hospitality, fast food or retail
• Attention to detail.
• Ability to effectively communicate in both written and verbal formats. Spanish preferred
• Work well in a fast-paced environment.
• Comfortable with working on a computer.
• Excellent customer service skills.
• Professional appearance and demeanor.
• Work varied shifts, including nights, weekends and holidays.
• Ability to read and understand all Tejon Tribe policies and procedures.

Work Environment:

• Duties and responsibilities are typically performed in a professional setting, as well as on a Restaurant, Hotel, or Casino Floor. On the Casino floor, it is a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.