Promotions Coordinator

Fernley Pioneers, LLC; Dayton, Northern (NV, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Fernley Pioneers, LLC in Dayton, Nevada is seeking a Promotions Coordinator to manage and execute player promotions, ensure guest satisfaction, and coordinate events across our casino properties.

The role requires strong communication, ability to travel between Dayton casinos, and comfort working a swing shift in a fast-paced casino environment with a focus on teamwork and attention to detail.

Qualifications

• Promotional experience in a casino setting preferred.
• Ability to read, write, and speak English fluently.
• Must be able to meet the physical demands of the position.
• Must be over 21 years of age.

Responsibilities

• Execute player promotions with an upbeat attitude.
• Provide responsive, friendly, and courteous service to guests.
• Promote the Players’ Club and casino promotions.
• Coordinate and execute Players’ Club promotions and events.
• Assist in input of sensitive data into players’ accounts.

Skills

Customer service

Teamwork

English fluency

Reading & writing English

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Description

We are looking for a Promotions Coordinator in Dayton, Nevada!

Job Summary

Achieves Company objectives in Customer Service, quality of service, and smooth operations of Promotional Events. Helps create a positive, exciting environment for our guests. Willing to travel between our Casinos in Dayton. Primarily Swing Shift.

Requirements

Qualifications

Minimum six months’ previous promotional experience in a casino setting is preferred. Must be professional and friendly and be able to get along with coworkers and work as a team. Must be able to meet the physical demands of the position. Must be able to read, write, and speak English fluently. High School Diploma or equivalent required. Must be over the age of 21.

Essential Job Functions

• Excellent customer service skills required.
• Execute Player promotions with an upbeat, positive attitude.
• Ensure all Guests feel welcome and are given responsive, friendly, and courteous service always.
• Promotes the Player’s Club and Casino promotions.
• Assists managers with input of sensitive data entry into players’ accounts.
• Maintains inventory and implements control of Players’ Club merchandise and promotional materials
• Resolves customer complaints/issues in a professional, friendly manner.
• Assists in coordination and execution of Players’ Club promotions.
• Create and direct events and promotions on and off property to increase guest visits and casino play.
• Assures that a consistent offering of special events, tournaments and promotions is scheduled for our casino customers and all rules and log sheets pertaining to event are complete
• Ensures that all Casino Marketing efforts are properly coordinated with other departments.
• Assist in the implementation of Casino marketing, advertising, and promotional activities, and campaigns.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to gaming requirements of the Casino.
• Maintains confidentiality of all relevant information concerning guests, employees, and company assets.
• Possess excellent organizational skills.
• Ability to work in a high pressure, fast-paced environment.
• Excellent attention to detail and ability to multitask.
• Familiar with standard office equipment including copier, scanner, and desktop computer.
• Proficient in Microsoft Office programs including Word, Excel, and Outlook.
• Familiar and comfortable with Social Media campaigns.
• Ability to learn proprietary programs.
• Other duties as assigned.

Work Environment and ADA Requirements

• Must be able to stand for majority of shift.
• Must be able to work in a casino environment with loud background noise and a smoky atmosphere.
• Must be able to lift, push, pull and carry a minimum of 15 pounds, and can move about the casino and operational areas freely.
• Must be able to listen and respond to visual and aural cues.

Required Work Cards/Licenses/Certificates

• Nevada Gaming Card