Projects & Service Coordinator

Franke Group; Smyrna (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

The Franke Group, through its Franke Coffee Systems division, is seeking a Project Coordinator in Smyrna, Tennessee. You will support After Sales and Technical Training teams, assist with service parts orders, and manage the service call queue while helping meet KPIs.

Responsibilities include coordinating surveys, startups, installations, tracking progress, and maintaining documentation for orders and training programs.

Qualifications

• High School Diploma/GED is required.
• Minimum 1 year of related experience in project coordination, customer support, or order management.
• Previous experience within a call center environment is preferred.

Responsibilities

• Coordinate and manage assigned sales orders and projects throughout their lifecycle, ensuring milestones are met on time and within scope.
• Communicate with internal teams and customers to schedule surveys, equipment startups, installations, and other project-related activities.
• Track project and sales order progress, providing timely updates, reports, and insights to stakeholders.
• Support quoting, order processing, and distribution scheduling, collaborating effectively with cross-functional teams and external partners.
• Maintain accurate project and order documentation, including purchase orders, credit information, billing, and customer records.
• Facilitate product authorizations, shipping, returns, and related logistics as required.
• Serve as a primary contact for customer and stakeholder inquiries, ensuring clear and professional communication via phone, email, or meetings.

Job description

The Franke Group, through its Franke Coffee Systems division, is seeking a Project Coordinator in Smyrna, Tennessee. You will support After Sales and Technical Training teams, assist with service parts orders, and manage the service call queue while helping meet KPIs.

Responsibilities include coordinating surveys, startups, installations, tracking progress, and maintaining documentation for orders and training programs.