Projects Leader

Printpack; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in packaging is seeking a qualified Projects Leader located in Wayne, PA. The successful candidate will have a strong background in customer service and sales, proficient Microsoft Office skills, and the ability to manage multiple priorities. Key responsibilities include supporting the National Account Sales teams, reporting, and inventory management. This role requires excellent communication skills and attention to detail.

Qualifications

• 3 years of relevant work experience in customer service, sales, accounting or business management.
• Proficient in Microsoft Office with intermediate Excel skills.
• Strong communication skills, detail-oriented and analytical.

Responsibilities

• Works closely with National Account Sales teams for issue resolution.
• Prepares monthly and quarterly reports.
• Tracks and resolves aged inventory issues.

Skills

Customer Service

Sales

Analytical Skills

Problem-Solving

Communication

Tools

Microsoft Office

Excel

ERP Systems

Job description

Printpack is seeking a qualified candidate to fill the position of Projects Leader located in Wayne, PA. This position will report to the Senior Director, National Accounts.

Minimum Requirements:

• 3 years of relevant work experience in customer service, sales, accounting, or business management.

• Proficient in Microsoft Office with intermediate Excel skills including conditional formatting, advanced formulas, pivot tables, and manipulation.

Preferred Skills:

• Strong communication skills and comfortable building relationships with internal and external customers.

• Detail-oriented with a high regard for accuracy.

• Analytical and problem-solving skills with an interest in and ability to work with numbers.

• Self-directed and able to handle multiple priorities.

• Familiarity with ERP systems.

Key Responsibilities:

• Works closely with National Account Sales teams to support customers with issue resolution and identify the right internal resources to engage based on the situation.

• Prepares and distributes monthly and quarterly reports including Month-End Sales, Material Usage, Diverse Supplier Spend, and Opportunity Summary.

• Tracks, manages, and resolves aged inventory issues working with Sales to hold customers accountable to agreed-upon terms and ensure timely shipment or destruction. Responsible for documenting and invoicing storage and warehouse fees.

• Works with Credit department to track accounts receivables, apply credits, research & resolve short payments, unearned discounts, and invoicing errors.

• Records customer complaints and supports Quality, Manufacturing, and Sales by tracking the status of complaints and ensuring a timely response.

• Provides an elevated level of customer service support with occasional involvement in order management activities including order acknowledgments, expediting, shipping confirmations, and tracking.

• Manages & reconciles trial and graphics costs and processes invoices when necessary.

• Supports Sales with pricing, proposal development, presentations, samples, reports, and information gathering.

• Provides administrative support as necessary for the assigned sales team.

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, ethnicity, disability, military or veteran status, or any other characteristic protected under applicable law.

To view your rights and government notices, please see the links below:

Know Your Rights: Workplace Discrimination is Illegal - Conozca sus Derechos: La Discriminacion en el Lugar de Trabajo es Ilegal - E-Verify - Your Rights Under USERRA (dol.gov) - FMLA FMLA (Spanish) - Pay Transparency Nondiscrimination Provision (dol.gov) - TRANSPARENCIA EN EL PAGO DISPOSICION SOBRE NO DISCRIMINACION (dol.gov) - Polygraph Protection - Right to Work - Right to Work (Spanish)

Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please contact us at [e-mail]. Please include a brief description of the accommodation you are requesting and the position you are interested in applying for.