Projects Leader

Printpack Inc; Philadelphia (Philadelphia County); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Projects Leader to enhance customer relations and support sales teams. This role involves critical responsibilities such as resolving customer issues, preparing detailed reports, and managing inventory challenges. The ideal candidate will have strong analytical and communication skills, along with proficiency in Microsoft Office. Join a dynamic team committed to fostering an inclusive environment and driving success through collaboration and attention to detail. This is a fantastic opportunity for someone looking to make a significant impact in a supportive and diverse workplace.

Qualifications

• 3+ years in customer service, sales, or business management required.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Support National Account Sales teams with issue resolution.
• Prepare monthly and quarterly reports for management.
• Manage aged inventory issues and customer complaints.

Skills

Customer Service

Sales

Accounting

Business Management

Analytical Skills

Problem-Solving Skills

Communication Skills

Detail-Oriented

Education

Bachelor's Degree in Business or related field

Tools

Microsoft Office

ERP Systems

Job description

Printpack is seeking a qualified candidate to fill the position of Projects Leader located in Wayne, PA. This position will report to the Senior Director, National Accounts.

Minimum Requirements:

• 3 years of relevant work experience in customer service, sales, accounting, or business management.

• Proficient in Microsoft Office with intermediate Excel skills including conditional formatting, advanced formula usage, pivot table creation & manipulation.

Preferred Skills:

• Strong communication skills and comfortable building relationships with internal and external customers.

• Detail-oriented with a high regard for accuracy.

• Analytical and problem-solving skills with an interest in and ability to work with numbers.

• Self-directed and able to handle multiple priorities.

• Familiarity with ERP systems.

Key Responsibilities:

• Works closely with National Account Sales teams to support customers with issue resolution and identify the right internal resources to engage based on the situation.

• Prepares and distributes monthly and quarterly reports including Month-End Sales, Material Usage, Diverse Supplier Spend and Opportunity Summary.

• Tracks, manages and resolves aged inventory issues working with Sales to hold customers accountable to agreed upon terms and assure timely shipment or destruction. Responsible for documenting and invoicing storage and warehouse fees.

• Works with Credit department to track accounts receivables, apply credits, research & resolve short payments, unearned discounts and invoicing errors.

• Records customer complaints and supports Quality, Manufacturing and Sales by tracking the status of complaints and assuring a timely response.

• Provides an elevated level of customer service support with occasional involvement in order management activities including order acknowledgments, expediting, shipping confirmations, and tracking.

• Manages & reconciles trial and graphics costs and processes invoices when necessary.

• Supports Sales with pricing, proposal development, presentations, samples, reports, and information gathering.

• Provides administrative support as necessary for the assigned sales team.

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.