Project Support Specialist

Adams; Town of Hazelhurst (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Time Off (PTO)

Paid Holidays

Professional Development Opportunities

Job summary

Adams, Inc. in Hazelhurst, WI is seeking a Project Support Specialist to help coordinate residential generator installation projects from sale to completion. You will schedule installations, obtain permits, and coordinate inspections while supporting field teams to keep projects on time and within scope.

This role is office-based in Hazelhurst with occasional project-site visits. You will maintain project records, upload documents, and communicate with homeowners to deliver a professional

Qualifications

• High school diploma or equivalent.
• Valid driver's license.
• Proficiency with Microsoft Office, Outlook, and general computer systems.
• Strong organizational and time-management skills.
• Excellent customer service and communication skills.
• Ability to manage multiple projects and priorities simultaneously.

Responsibilities

• Schedule residential generator installations and related project activities.
• Coordinate installation dates with homeowners, field personnel, subcontractors, and vendors.
• Monitor project timelines and proactively communicate updates.
• Ensure projects are prepared and ready before installation begins.
• Obtain all required municipal, county, and state permits.
• Coordinate permit applications and permit fee processing.
• Schedule and track inspections with local authorities.
• Create and manage projects in ServiceTitan; maintain documentation.
• Submit Diggers Hotline requests and coordinate utility requirements.

Skills

Organizational skills

Time-management

Customer service

Communication

Multitasking/Prioritization

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Adams Power

Since 1988, Adams, Inc. has been a family-owned company serving customers throughout Wisconsin and Northern Illinois. We specialize in electrical, generator, HVAC, plumbing, solar, and smart home solutions.

Position Summary

The Project Support Specialist serves a critical role within our Home Services Division by helping coordinate residential generator installation projects as well as some residential service projects from sale to completion.

This position is responsible for scheduling installations, obtaining permits, coordinating inspections, communicating with homeowners, managing project documentation, and supporting our field teams to ensure projects are completed efficiently and on time.

Though this position is physically located in Hazelhurst, WI, you will assist with project support for any Adams, Inc. location (not limited to Hazelhurst, WI).

What You'll Do

Project Scheduling & Coordination

• Schedule residential generator installations and related project activities
• Coordinate installation dates with homeowners, field personnel, subcontractors, and vendors
• Monitor project timelines and proactively communicate updates
• Ensure projects are prepared and ready before installation begins

Permitting & Inspection Management

• Obtain all required municipal, county, and state permits
• Coordinate permit applications and permit fee processing
• Schedule and track inspections with local authorities
• Ensure permit and inspection requirements are completed on time

Customer Communication

• Serve as a primary point of contact for homeowners throughout the project lifecycle
• Answer questions and provide project status updates
• Deliver a professional and exceptional customer experience
• Coordinate scheduling changes and communicate project expectations

Project Administration

• Create and manage projects in ServiceTitan
• Maintain accurate project records and documentation
• Upload permits, photos, contracts, inspection documentation, and other project-related files
• Monitor project statuses and ensure information remains up to date

Utility & Site Coordination

• Coordinate utility-related activities when required
• Submit Diggers Hotline requests as needed
• Coordinate inspections and utility requirements related to generator installations
• Communicate important project milestones to internal teams

Required Qualifications

• High school diploma or equivalent
• Valid driver's license
• Proficiency with Microsoft Office, Outlook, and general computer systems
• Strong organizational and time-management skills
• Excellent customer service and communication skills
• Ability to manage multiple projects and priorities simultaneously

Preferred Qualifications

• Experience in project coordination, scheduling, administrative support, customer service, or construction administration
• Experience working with permits, inspections, or municipal processes
• Experience with ServiceTitan or similar operations software
• Familiarity with residential construction, electrical, HVAC, plumbing, or generator installation projects

Compensation & Benefits

Pay Range: $18.00 - $22.00 per hour

Compensation is based on experience, qualifications, and demonstrated capabilities.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with Employer Match
• Paid Time Off (PTO)
• Paid Holidays
• Professional Development Opportunities

Schedule

• Primarily Monday through Friday
• Daytime business hours
• Occasional flexibility may be required based on customer needs and project schedules

Work Environment

This position is based in our Hazelhurst, WI office and is not a remote position.

The work environment is primarily office-based, with occasional visits to project sites or municipal offices as needed.

Why Join Adams, Inc.?

You’ll be joining a stable, growing, family-owned company where your work directly impacts customer satisfaction and project success. If you enjoy working with people, solving problems, staying organized, and helping projects run smoothly, we’d love to hear from you.

Adams Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.