Project Success Coordinator

northwestplayground; Issaquah (WA); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid Sick Leave

On-the-job training

401k with 4% employer matching

Business casual work attire

Office snacks

Job summary

Northwest Playground Equipment, Inc. is seeking a Project Success Coordinator to support project work across territories. You will generate quotes in Salesforce, place orders, and maintain strong communication with customers and vendors to ensure timely delivery and accurate logistics.

You will also collaborate with Logistics and Accounting, manage project files, and assist in creating sales materials. The role requires teamwork, responsiveness, and problem-solving across departments, with

Qualifications

• Proficiency in MS Office applications.
• Ability to work with urgency in a dynamic, growing organization.
• Excellent communication, interpersonal, and customer service skills.
• Able to work independently, manage multiple tasks, and prioritize.
• Willingness to partner and solve problems cross-departmentally.
• Salesforce or CRM exposure is a plus.
• Ability or experience reviewing Floor Plans/Blueprints and Construction documents is a plus.
• Familiarity with legal and governance documentation standards.
• Construction administrative experience is a plus.

Responsibilities

• Quoting: Create quotes for customers using Salesforce with complete details from Sales Representative.
• Order Placement: Convert quotes to sales orders with accurate data transfer and logistics notes.
• Customer and Vendor Communication: Maintain effective communication for quotes, orders, and queries; collaborate with vendors for pricing.
• Phone Management and Customer/Sales Support: Be available via phone, web meetings, etc., respond promptly and provide product information.
• Assist Other Departments: Support Logistics and Accounting; collaborate across teams for smooth operations.
• Database Management: Use Salesforce to organize accounts, contacts, opportunities, and tasks; keep records up-to-date.
• Document Management: Maintain physical and digital project files, including quotes, bids, tax rates, vendor quotes, freight details, emails.
• Customer Support: Respond to inquiries and be a helpful resource for customers.
• Relationship Building: Cultivate positive relationships with customers, vendors, and team members.
• Parts: Work with customers and manufacturers to resolve parts cases within 72 hours and handle warranty claims.
• Presentation Support: Prepare packets and posters for sales and marketing events.

Skills

MS Office

Urgency driven

Communication skills

Independent worker

Cross-department collaboration

Salesforce CRM exposure

Floor plans/Blueprints review

Construction documents familiarity

Construction administrative experience

Tools

Salesforce

Job description

About Northwest Playground Equipment, Inc.

Northwest Playground Equipment, Inc. (“Northwest Playground”) is a fast-paced, collaborative, and Customer-centric, small business who specializes in providing turn-key solutions for the design, procurement and construction of outdoor amenity solutions for public spaces. We partner with high quality manufacturers to provide a variety of playground equipment options, playground safety surfacing, site furnishings, interactive play, and much more. We are an established company with a 30-year history of helping our Customers build Community through play!

About the Role

As a Project Success Coordinator, your primary role will be to provide support and assistance to the designated projects in all of our Territories, while hitting KPI's that have been designed to provide the best customer experience.

Responsibilities

• Quoting: Creating quotes for customers using Salesforce. Ensure that all necessary information is provided by the Sales Representative, such as customer details, project information, contact information, wage rate requirements, surfacing requests, site furnishing requests, freight, and other relevant details.
• Order Placement: Once a quote is approved by the customer, you will be responsible for converting it into a sales order. Ensure accurate information transfer from the quote sheet to the sales order sheet, and provide customer information, billing details, shipping details, and any additional notes required for logistics.
• Customer and Vendor Communication: Maintain effective communication with customers and vendors regarding quotes, orders, and any other related queries. Collaborate with vendors to obtain pricing for equipment and installation.
• Phone Management and Customer/Sales Support: Be available for customers via telephone, web meetings, or other communication channels. Provide excellent customer support by promptly responding to inquiries, resolving issues, and providing product information.
• Assist Other Departments: Provide support to other departments when needed, such as Logistics and Accounting. Collaborate with different teams to ensure smooth and efficient operations.
• Database Management: Utilize Salesforce as a database tool to organize and manage accounts, contacts, opportunities, and tasks. Keep records up-to-date and ensure the accuracy of information.
• Document Management: Maintain both physical and digital project files, organizing all relevant materials, such as quotes, bids, tax rates, vendor quotes, freight details, and email chains.
• Customer Support: Respond to customer inquiries and questions promptly. Be a helpful resource for customers, providing them with necessary information and support.
• Relationship Building: Cultivate positive relationships with customers, vendors, and team members to ensure a collaborative and productive work environment.
• Parts: Work with customers and manufacturers to solve parts cases within 72 hours and submitting warranty claims or quoting new parts if out of warranty.
• Presentation Support: Occasionally, you may be required to put together packets and posters for presentations. Assist in the preparation of materials needed for sales and marketing events.

Qualifications

• Proficiency in MS Office software applications.
• Ability to work with a sense of urgency in a dynamic, growing organization, with a willingness to learn and adapt to change.
• Excellent communication, interpersonal, and Customer service skills.
• Able to work independently, handle multiple tasks, and prioritize.
• Willingness to partner and solve problems cross-departmentally.
• Salesforce or exposure to Customer Relationship Management (CRM) or document Management systems a plus.
• Ability or experience reviewing Floor Plans/Blueprints and Construction documents a plus.
• Familiarity with legal and governance documentation standards.
• Construction administrative experience a plus

Working Hours

• 7:30am-4:30pm or 8:00am-5:00pm, Monday - Friday plus overtime as needed
• This position works onsite from ourIssaquah office.
• Remote 1-day/week following 90-day introductory period

Salary

• $24.00-$26.00 per hour

Benefits

• Paid Sick Leave
• On-the-job training
• 401k with 4% employer matching
• Business casual work attire
• Office snacks

All offers are contingent on the successful completion of pre-employment background checks. Relocation and sponsorship are not available.