Project Specialist II: Growth, Coordination & Customer Success

AirReps; Bellevue (WA); On-site; USD 75,000 - 93,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Life insurance

Long-term disability

401K

Paid time off

Job summary

AirReps is seeking a Project Specialist 2 to manage projects from submittal through delivery and closeout in Bellevue, WA. The role coordinates between contractors, engineers, and manufacturers to meet on-time, on-budget objectives.

The PS2 serves as a primary contact for assigned projects, delivering exceptional customer service, logistics efficiency, and proactive issue resolution. Requires 2–4 years of related experience and a Bachelor’s degree is preferred.

Qualifications

• 2–4 years related experience and/or training, or equivalent combination of education and experience.
• Bachelor's Degree preferred but not required.
• Proficient in MS Word, Excel, Outlook; MAPICS/SAVION/Infor PowerLink knowledge helpful.

Responsibilities

• Develop and maintain product knowledge and order entry procedures for all products.
• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Manage new job setup, documentation, and maintain project files.
• Negotiate special pricing multipliers with manufacturers.
• Order equipment from manufacturers and process returns accurately and efficiently.
• Track and communicate project milestones, lead times, and delivery schedules to contractors and internal teams.
• Process change orders, verify pricing and scope adjustments, and update project documentation as required.
• Coordinate shipping/logistics with manufacturers and customers.
• Provide customers with installation, operation, and maintenance manuals.
• Work with manufacturers and clients in processing warranty and freight claims.
• Identify and proactively resolve potential issues related to schedule conflicts, equipment compatibility, or factory delays.

Skills

Microsoft Word

Microsoft Excel

Outlook

MAPICS

Savion

Infor/Powerlink

Education

Bachelor's Degree (preferred)

Tools

MAPICS

Savion

Infor/Powerlink

Excel

Outlook

Job description

AirReps is seeking a Project Specialist 2 to manage projects from submittal through delivery and closeout in Bellevue, WA. The role coordinates between contractors, engineers, and manufacturers to meet on-time, on-budget objectives.

The PS2 serves as a primary contact for assigned projects, delivering exceptional customer service, logistics efficiency, and proactive issue resolution. Requires 2–4 years of related experience and a Bachelor’s degree is preferred.