Project Specialist

Old Dominion Freight Line; Thomasville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great Health Benefits including a Zero

premium medical plan for employee only

Short Term & Long Term Disability

401k Retirement plan with companymatch

Life Insurance

Wellness Program

Tuition Reimbursement for Drivers and

Job summary

Old Dominion Freight Line is seeking a capable customer service professional to support Special Project shipping options and ensure top-tier service for clients. The role involves handling high volumes of calls and emails, monitoring shipments, and guiding staff to meet delivery commitments.

Applicants should have extensive customer service experience in transportation, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 5 years of customer service experience in a transportation company.

Responsibilities

• Manage large amounts of inbound and outbound calls and emails regarding Special Project services.
• Daily monitoring of special project shipments to meet delivery dates.
• Identify customers’ needs and provide solutions following scripts.
• Build relationships with customers and partners, going the extra mile.
• Resolve customer issues, complaints, and inquiries promptly.
• Coordinate with dispatch, managers, and operations to meet customer needs.
• Assist in hiring and training staff for the Special Projects Department.

Skills

Customer service

Transportation industry

Phone communication

Leadership

Office software

Education

High school diploma

Job description

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

Interact with customer by phone and email to provide information regarding OD Special Project shipping options and ensure the best customer service possible. Assist less experienced employees with customer issues and help drive team performance.

Primary Responsibilities

• Manage large amounts of inbound and outbound calls and emails regarding Special Project services in a timely manner
• Daily monitoring of special project shipments to meet specific delivery dates
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives by following communication “scripts” when handling different topics
• Build sustainable relationships and engage customers, both internal and external, by going the extra mile
• Accept ownership for effectively resolving customers’ issues, complaints, and inquiries
• Keep the customer satisfied at the core of every decision
• Work closely with central dispatch, managers, and operations to accommodate customers’ needs
• Assist in the formulation of targets that optimize performance for individuals and teams and work to keep staff motivated
• Assist in hiring new employees
• Answer questions from staff and provide guidance and feedback
• Handle escalated issues and take over customer calls
• Ensure adherence to policies for attendance, established procedures, etc.
• Keep management informed on issues and problems
• Help organize and direct staff in the Special Projects Department

Job Qualifications

Education:

• High school diploma or equivalent

Experience:

• 5 years of customer service experience in a transportation company
• Understanding of the trucking industry and how freight moves through the system
• Strong phone and verbal communication skills along with active listening skills
• Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner
• Ability to multi-task, set priorities and manage time effectively
• Excellent organizational and leadership skills
• Knowledge of performance evaluation procedures
• Proficient in English; good knowledge of additional languages desired
• Proficiency with Office programs, such as Outlook, Excel, and Word

Working Days:

Working Shift:

Shift and hours to be determined.

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• We prioritize our OD family of employees
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

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