Solutions Specialist

Old Dominion Freight Line; Mason City (IA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Great Health Benefits including a Zero

Job summary

Old Dominion Freight Line in Mason City, IA, is seeking a Solutions Specialist to connect clients with tailored logistics solutions. This role blends B2B sales, strategic planning, and problem-solving to build lasting partnerships in a fast-paced environment.

You will cultivate relationships in your territory, coordinate with operations, and drive profitable freight growth while delivering outstanding service and value to customers.

Qualifications

• 2+ years in B-B sales or equivalent.
• High School diploma or equivalent.
• Valid driver’s license and clean driving record.

Responsibilities

• Travel the territory to meet customers in person and build relationships with key stakeholders.
• Provide responsive customer service and coordinate with operations.
• Assist customers with rate agreements and submit requests to pricing coordinators.
• Monitor major accounts to ensure on-time service.
• Maintain records of daily sales calls.
• Inform customers of equipment requirements and hours of service.
• Communicate speed service and expedited capabilities.
• Manage transportation expenses in weekly expense reports.

Skills

B-B sales

Relationship-building

Strategic planning

Problem-solving

Customer service

Education

High School diploma

Job description

Mason City, IA

Full time

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

The Solutions Specialist plays a vital role in connecting clients with efficient, tailored logistics solutions at Old Dominion Freight Line. This position combines business-to-business sales, strategic planning, and problem-solving while fostering lasting partnerships. With a focus on relationship-building and innovative solutions, this role thrives in a dynamic, fast-paced environment that values growth and exceptional service.

A Solutions Specialist will be required to obtain a maximum volume of profitable freight in his/her territory. The Solutions Specialist must provide responsive customer service and coordinate with operations to exceed their expectations. A Solutions Specialist will serve as the customer’s point of contact through in person meetings to help meet their logistical needs. Must have 2+ years in B-B (Business to Business) sales or equivalent.

Primary Responsibilities

• Travels throughout assigned territory to meet customers in person on a regular basis and cultivates a good relationship with all traffic persons, purchasing agents, production supervisors, sales representatives, executives, distributors, and agents who influence the decision on routing traffic

• Keep the customer informed of new service points and improvements in company service

• Assist the customer with obtaining a rate agreement and submit the request to our pricing coordinators through the T-1 Pricing information form

• Regularly check on major accounts to ensure we are meeting our On-Time service promises

• Complete reports of monthly customer activities to identify their current level of business

• Provide information on rates and rate changes

• Submit itineraries on a weekly basis for coverage areas to maximize efficiency when visiting customers

• Maintain a positive relationship with drivers in his/her area and discuss possible leads

• Communicate customer’s equipment requirements and hours of service to the service center operations

• Inform the customer of our Speed Service and Expedited abilities

• Manage transportation and entertainment expenses in an expense report that is submitted weekly

• Keep a record of your daily sales calls and enter them in our computer system

• Handle customer complaints through the appropriate channels

• As a condition of employment, employee must maintain a valid Driver’s License with Satisfactory Driving Record, including no more than (4) moving motor vehicle violations or chargeable accidents, or combination thereof, within (3) years preceding the date of application with no more than (2) moving motor violations in the (12) months preceding the date of application; and no convictions of driving under the influence of alcohol (DWI, DUI, DWAI) within (4) years preceding the date of application.

Job Qualifications

Education:

• High School diploma or equivalent

Experience:

• 2+ B-B (Business to Business) sales experience or equivalent

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

Morning

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage

• Vision & Dental

• Short Term & Long Term Disability

• Flex Spending Accounts

• 401k Retirement plan with company match and additional company annual discretionary match opportunity

• Life Insurance

• Wellness Program

• Tuition Reimbursement for Drivers and Technicians

• Training and growth opportunities to build a career

• We prioritize our OD family of employees

• Ability to advance through our promote from within philosophy

• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.