Service Center Supervisor

Old Dominion Freight Line; Spokane (WA); On-site; USD 76,000 - 94,000; Full time

Benefits offered by this job

Health benefits

Disability insurance

Wellness program

401(k) with match

Tuition reimbursement

Job summary

Old Dominion Freight Line is seeking a Pick up & Delivery Supervisor to lead a team of drivers and ensure timely, safe, and cost-efficient shipments within the local operation. The role focuses on operational excellence, teamwork, and OD’s technology-enabled monitoring.

Responsibilities include supervising drivers, coordinating schedules, and maintaining OSHA/DOT compliance while delivering high-quality service outcomes.

Qualifications

• High school diploma or equivalent is required; some college preferred.
• 2 years of operations experience in transportation is desirable.
• Supervisory experience is preferred for leadership responsibilities.
• Knowledge of DOT regulations and safety practices is expected.
• Strong verbal and written communication skills are essential.
• Familiarity with OD’s systems and processes is a plus.

Responsibilities

• Supervise drivers and coordinate pickups and deliveries to optimize efficiency.
• Monitor and enforce safety standards for the team on a daily basis.
• Schedule driver work and time off requests to meet objectives.
• Collaborate with Operations Manager and Service Center leadership to align goals.
• Provide analyses and suggestions to improve operational performance.
• Complete freight movement forms and use OD’s technology systems.
• Communicate schedules and updates to drivers, customers, and staff.

Skills

Supervisory experience

DOT regulations knowledge

Verbal and written communication

2 years operations experience

General transportation knowledge

Education

High School Diploma or equivalent; Some College preferred

Tools

AS400

Microsoft Office

DYMS

BLU

Job description

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

Step into a leadership role where every day brings new challenges and opportunities. As a Pickup & Delivery Supervisor at Old Dominion Freight Line, you'll oversee a team of dedicated drivers, ensuring shipments are handled safely, efficiently, and on time. With a focus on teamwork, technology, and operational excellence, you’ll play a key role in keeping things moving smoothly while growing your skills in a dynamic environment.

Old Dominion Freight Line is currently looking for a Pick up & Delivery Supervisor to join our OD Family Culture. Our P & D Supervisor is responsible for supervising drivers while coordinating the timely pickup and delivery of shipments in a fast-paced environment within the local operation to meet department/shift and service center standards for safety, quality, efficiency, cost, service and delivery. The supervisor must complete the various company and government forms utilized in freight movement such as shipping orders, city stripping manifests, freight bills, inter-terminal movement forms (ITM's) and exception forms. Constantly uses OD’s proprietary technology system permitting consistent monitoring of shipment locations as freight moves through the various terminals while communicating continuously throughout the day with drivers/associates, customers and team members verbally and through other computer operating systems.

Responsibilities:

• Monitor and evaluate the safety of each employee and/or driver on a daily basis
• Manages, assigns and supervises pickups and deliveries to employees in the area to ensure proper utilization of employees, equipment, loading and unloading while meeting OD and customer expectations
• Manages all driver work schedules and time off request
• Closely works with the Operations Manager/Ast. SC Manager and/or Service Center Manager to ensure alignment in meeting daily/weekly/monthly and yearly business objectives
• Provide analyses, suggestions and ideas for the improvement of operations within the shift, department and facility
• Complete the various company and government forms utilized in freight movement such as shipping manifests, freight bills, inter-terminal movement forms (ITM's) and exception forms
• Constantly uses OD’s proprietary technology system permitting consistent monitoring of shipment locations as freight moves through the various terminals while communicating continuously throughout the day with drivers/associates, customers and team members verbally and through other computer operating systems
• Provides positive and constructive feedback to employees on a continual basis regarding ROI, MPH, Stops Per Hour, return shipments, missed shipments, delivery/pick up errors, overall productivity, etc. This also includes handling disciplinary action as needed at the discretion of the supervisor
• Ensure compliance with local state, federal, federal safety regulations, as well as OSHA compliance, and DOT compliance
• Ensures that pickups and deliveries are made to minimize missed pickups while working within DOT hours of service regulations
• Schedules pick up and deliveries to ensure freight arrives back at the service center to meet schedules
• Operates AS400 system, BLU system, DYMS, ERSI and any other computer/internal freight monitoring systems used within the company to monitor freight movement
• Ensures, when practical, that shipments are head loaded or through loaded to destination at initial pick up
• Conducts shift meetings as needed
• Make quick and informed decisions based on the schedules and communicates schedule to affected employees
• Inspects working conditions of tools and equipment needed for safe operation within the area and directs the correction of any improper or adverse condition that exists
• Comprehends and ensures compliance with company and government regulations.
• Works regularly scheduled shift as well as another shift/s as needed. Must be available to work depending upon customer pick up and deliveries scheduled
• Interacts with customers via phone and email

Qualifications:

• High School Diploma or equivalent. Some College preferred.
• 2 years working operations experience preferably in the transportation industry
• Supervisory experience preferred
• Working knowledge of AS400, Microsoft Office, DYMS and BLU systems
• Knowledge of general DOT regulations
• Good verbal and written communication skills

Compensation Range:

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level, and state/local wage requirements.

$75,552 - $94,440

Working Days:

Working Shift:

Early Morning

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• 12 Days Paid Time Off
• 9 Paid Holidays including a birthday holiday
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• We prioritize our OD family of employees
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).