Lead Installation Technician - Mt Pleasant, US

Diversified; Mount Pleasant (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Paid time off

401k with company match

Flexible Spending Accounts (FSA)

Job summary

Diversified is seeking a Lead ESS Installation Technician in Wisconsin to lead field installation teams on technology projects, coordinate with project management, site superintendents, and clients, and ensure successful delivery of complex systems.

The role requires strong hands-on experience with access control and video surveillance, plus the ability to manage schedules, inventory, and documentation at the job site. Lenel knowledge and safety focus are valued.

Qualifications

• 5+ years of hands-on, recent experience installing access control and video surveillance systems in large commercial environments.
• Experience supervising others and giving constructive feedback.
• Ability to train and coach others to Diversified standards.
• Lenel certification is preferred.
• Understanding of ACS, CCTV, intercom systems and related equipment.

Responsibilities

• Lead and oversee ESS Installation Technicians on a project site while performing as an Installation Technician.
• Know and manage BOM materials for each job and required equipment.
• Maintain project timelines and communicate delays to the Site Supervisor.
• Take ownership of workload, manage multiple tasks, and document progress.
• Coordinate with Site Supervisor and PM, and assist with inventory and site readiness.

Skills

Team supervision

Project coordination

Communication

Time management

Safety compliance

Access control installation

Video surveillance installation

Lenel experience

Training others

Education

High school or GED

Tools

Teams

Outlook

OneNote

BlueBeam

Adobe Reader

Job description

About Diversified

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect

At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.

How You'll Contribute

The Lead ESS Installation Technician is responsible for performing a wide variety of installation duties on technology projects for our clients, as well as leading and overseeing the work of other installation technicians at the work site. This position is the key field position for the bulk of the actual work that gets done in our clients' buildings. The Lead Install Tech needs to coordinate with project management, field superintendents and others to fully understand their role on specific projects. They interpret our drawing packages to create the basis of the finished systems. The installation can include rack and enclosure build outs, panel terminations, IPing of devices, device installation, testing and troubleshooting. The Lead Tech will be responsible for our most complex system designs.

What You'll Do

• Lead and oversee the work of other ESS Installation Technicians on a given project site, while also performing as an Installation Technician.
• You will be expected to know and learn what is on the BOM for every job and know the material required for your job.
• Maintain timeline of job schedule with regards to when devices/head end work needs to be installed and terminated.
• If you are not able to maintain a given timeline, it is expected for you to communicate that with the site supervisor ASAP.
• Take ownership of job schedules for workload given to you.
• Prioritize your time properly and be able to manage multiple tasks at any given time.
• Maintain constant communication with the Site Supervisor on a daily basis.
• Point out any/all problems found on drawings/matrix to Site Supervisor ASAP.
• Communicate with Site Supervisor ASAP if equipment is missing/defective. Getting replacement inventory may be delayed due to lead times, hence it is very important to notify appropriate party ASAP.
• Help Site Supervisor with inventory if and when needed (maintain an online copy on One Note).
• Keep written records of the following on One Note:
  • Work accomplished with technicians/trades (sub-contractors, GC, EC)
  • Project issues
  • Discuss problems that may arise
• Site Readiness Document
• Site Inventory (kept up to date, at minimum, on a monthly basis)
• Redlines/RFIs (if required)
• Communicate the need for assistance and guidance for any work that is required for the job. This may include labor problems as well as technical issues.
• Assist installation technicians on questions or concerns with installation of devices/head end work to be done.

Complexity: This level of technician will be responsible for performing tasks on clients' job sites with no supervision. This position is responsible for coordination with clients, contractors and subcontractors. This position will be the key and only senior field supervisor in many situations and will be responsible for delegating work, monitoring others work and communicating with key stakeholders on behalf of the PM. This position requires the highest level of technical and people skills.

Decision Making Authority: This position is often alone on the job sites and requires good judgment about decisions that need to be made. In general, the project manager and a site supervisor are available to answer questions. This position is independent and will need to make onsite decisions on behalf of the PM. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.

Physical Demands: The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis. Employees will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The employee can typically spend at least 50% of their time on their feet and be required to mobile around the construction site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 40 pounds in construction areas. The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Safety:

• Maintain and wear appropriate PPE as the job and tasks require it
• Ensure hazards are addressed and rectified in a timely manner

What You'll Bring

Education & Certifications

• High school or GED equivalent.

Required Skills/Qualifications

• 3+ years of hands‑on, recent experience installing access control and video surveillance cameras in a large‑scale commercial environment, preferably to include data centers and new construction.
• Experience supervising the work of others and providing helpful feedback.
• Can demonstrate the ability to train and coach others to the Diversified standards.
• Lenel experience/certification preferred.
• Must have the ability to understand accesscontrol/CCTV systems, install anything ACS, CCTV, intercom related, and troubleshoot and fix any problems that may arise during the installation process.
• Administrative capabilities to keep up with day‑to‑day requirements of every project. This includes:
  • Proficiency with the following software: Teams, Outlook, OneNote, BlueBeam, Adobe Reader
  • Knowledge of the following document types: Project drawings, Programming Matrix, SRDs, UILs, Job Hazard Analysis (JHAs), Task Hazard Analysis (THAs), Risk Hazard Analysis (RHAs), RFIs, Redlines
  • Must be able to review and understand the following: Matrix Drawings, BOM Lists, SRDs
  • Must be able to maintain the schedule given for the job and follow DIV28 specifications for quality control.
  • Experience with the following systems: Genetec, Avigilon, Lenel, AMAG, S2, Honeywell, Software House, Bosch, DMP.
  • Knowledge in mechanical retrofitting of door frames and gates for electric locking hardware and peripheral devices.
  • Knowledge of accessing network interface for connection to devices such as access controllers, IP cameras, intercoms, switches and such.
  • Experience and familiarity with PC admin level changes to connect to IP cameras and the aiming/adjustment of cameras.
• Clean driving record and ability to operate a vehicle.
• Clean criminal record and ability to hold a security clearance/registration for your local jurisdiction (DCJS, TS Clearance, etc.).
• Active Passport, or the ability to obtain Active Passport, or the ability to obtain and travel regularly.
• Able to work indoors/outdoors, standing, sitting and ladder use. Able to lift 40lbs.
• Lenel Certification – PREFERRED

What We Offer

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work‑life balance:

• Multiple medical plan options to fit you and your family's needs
  • HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans
  • Company-paid benefits
  • Basic Life, AD&D
  • Short-Term and Long-Term Disability insurance
  • Employee Assistance Program (EAP)
• Generous paid time off - 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
• Commuter benefits
• And much more