Lead Installation Technician - Electronic Security

Diversified; Richmond (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical plan options

401k with Employer Match

Paid Time Off

Flexible Spending Accounts

Job summary

A leading audiovisual solutions provider in Virginia is seeking a Lead ESS Installation Technician to oversee installation projects. This role involves leading a team, ensuring project timelines, and managing client interactions. Ideal candidates will have over 3 years of experience in access control systems and the ability to train and supervise other technicians. The position offers a flexible work environment and competitive benefits, making it an exciting opportunity to grow within the company.

Qualifications

• 3+ years of experience installing access control and surveillance systems.
• Experience supervising others and providing constructive feedback.
• Ability to train technicians to company standards.

Responsibilities

• Lead and oversee installation technicians at client sites.
• Ensure project timelines are maintained for installations.
• Communicate with supervisors about timeline risks.

Skills

Installing access control systems

Supervising teams

Troubleshooting CCTV systems

Operating industrial equipment

Project documentation reading

Education

High school diploma or GED

Tools

Lenel OnGuard

Genetec

Avigilon

Honeywell

Job description

About Diversified

About Diversified
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What To Expect

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You’ll Contribute

The Lead ESS Installation Technician is responsible for performing a wide variety of installation duties on technology projects for our clients, as well as leading and overseeing the work of other installation technicians at the work site. This role requires coordination with project management, field superintendents, and others to understand project roles, interpret drawing packages, and execute system installation including rack buildouts, panel terminations, device IP configuration, testing, and troubleshooting.

What You’ll Do

• Lead and oversee ESS Installation Technicians while performing installation duties.
• Know and understand the BOM and material requirements for each job.
• Maintain the project timeline for device installation and head-end work.
• Communicate timeline risks to the Site Supervisor promptly.
• Take ownership of job schedules and assigned workload.
• Prioritize tasks effectively and manage multiple responsibilities.
• Maintain daily communication with the Site Supervisor.
• Identify drawing or matrix issues and escalate quickly.
• Report missing or defective equipment immediately.
• Assist with inventory maintenance (including OneNote tracking).

Maintain OneNote records including: work accomplished with technicians/trades, project issues, site readiness, inventory updates, and redlines/RFIs if required. Communicate needs for assistance or guidance on technical or labor-related issues. Support technicians with installation questions and troubleshooting.

Complexity

This technician level performs tasks independently on client sites and coordinates with clients, contractors, and subcontractors. Often serving as the senior field supervisor, this role requires leadership, technical expertise, and strong communication skills.

Decision Making Authority

This position frequently works independently and must make sound onsite decisions. While the Project Manager and Site Supervisor are available for support, the technician must act professionally and diplomatically with clients and key stakeholders.

Physical Demands

Work may occur on active construction sites with required PPE. The technician may spend 50% or more of the day on foot, navigate ladders and stairs, and lift up to 40 pounds.

Safety

• Maintain and wear appropriate PPE.
• Ensure hazards are identified and addressed promptly.

What You’ll Bring

Education & Certifications:
High school diploma or GED.

Preferred certifications or experience with Lenel OnGuard, Genetec, Avigilon, AMAG, S2, Honeywell, Software House, Bosch, DMP.

Required Skills/Qualifications

• 3+ years of experience installing access control and surveillance systems in large commercial environments.
• Experience supervising others and providing constructive feedback.
• Ability to train and coach technicians to company standards.
• Previous experience operating scissor lifts, forklifts, boom lifts, and comparable powered industrial equipment.
• Ability to install, troubleshoot, and resolve issues for ACS, CCTV, and intercom systems.
• Experience reading construction drawings and coordinating across multiple trades.
• Proficiency using Teams, Outlook, OneNote, BlueBeam, Adobe Reader.
• Knowledge of project documentation including matrices, SRDs, UILs, JHAs, THAs, RHAs, RFIs, and redlines.
• Ability to maintain schedules and follow DIV28 Specifications for Quality Control (QC).
• Experience with Genetec, Avigilon, Lenel, AMAG, S2, Honeywell, Software House, Bosch, DMP.
• Mechanical retrofitting knowledge for door frames and electric hardware.
• Basic electrical theory knowledge (low-voltage, grounding, polarity, continuity, voltage drop).
• Ability to access network interfaces for controllers, cameras, intercoms, and switches.
• Ability to make PC admin-level configuration changes.
• Clean driving record and background check eligibility.
• Ability to obtain a passport and travel as required.

What We Offer

Along with competitive compensation, you will be eligible for the following benefits:

• Multiple medical plan options to suit your family’s needs
• Dental (including orthodontic coverage) and vision plans
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401k with Employer Match
• Paid Time Off and Paid Holidays
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
• Commuter Benefits
• And much more

To learn more about becoming part of the Diversified team, visit us at our career site or email us at [e-mail].

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact [e-mail] so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.