Project/Program Manager II - SNAP

Insight Global; Oakland (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Insight Global Consulting is partnering with a local utility to support Asset Knowledge Management's Data Management & Analytics organization. The role focuses on documenting and optimizing business processes, operating models, and governance frameworks across programs, while leading change management and executive communications.

The position emphasizes cross-functional collaboration, Lean/Six Sigma practices, and digital productivity initiatives including Copilot adoption.

Qualifications

• Bachelor's degree in Engineering, Business, Information Systems, Organizational Development, or a related field.
• 5+ years of experience in project management, program management, process improvement, business operations, or strategic planning.
• Experience documenting business processes, operating models, procedures, and governance frameworks.
• Strong process mapping skills using Visio or similar tools.
• Experience leading cross-functional initiatives involving multiple business stakeholders.
• Demonstrated organizational change management, adoption, and training experience.
• Experience developing executive presentations, scorecards, dashboards, and performance metrics.
• Strong written and verbal communication skills with the ability to engage both technical and non-technical audiences.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple projects and priorities simultaneously.
• Lean, Six Sigma, continuous improvement, or process excellence experience.
• PMP Certification.
• Six Sigma Certification (Green Belt, Black Belt, or equivalent).
• Experience supporting Microsoft Copilot, AI adoption, digital transformation, or productivity enablement initiatives.
• Experience with Jira, Power BI, SharePoint, Microsoft 365, or similar collaboration and reporting tools.
• Utility industry, regulatory reporting, data governance, or PMO experience.

Responsibilities

• Process Management & Documentation: develop and maintain SOPs, playbooks, workflows, and governance processes; map processes and create scalable operating models.
• DPI & Copilot Adoption: support AI and Copilot adoption with training programs, champion networks, and adoption metrics.
• Integrated Planning & Portfolio Governance: support portfolio intake, prioritization, and delivery management; create roadmaps and governance artifacts.
• Wildfire Mitigation Plan & Regulatory Coordination: coordinate planning and regulatory reporting, manage deliverables and stakeholder communications.
• Data Management Strategy & Governance: contribute to data quality standards, dashboards, and governance reporting.

Skills

Process management

Program development

Stakeholder engagement

Organizational change management

Executive communications

Lean/Six Sigma

Cross-functional collaboration

Project management

Change management training

Microsoft Copilot adoption

Education

Bachelor's degree

Tools

Visio

Jira

Power BI

SharePoint

Microsoft 365

Job description

Job Description

Insight Global Consulting is partnering with a local utility company to support Asset Knowledge Management's (AKM) Data Management & Analytics organization. As the team continues to mature its operational processes, digital productivity capabilities, data governance practices, and strategic planning functions, they are seeking a Process Management & Program Development Consultant to support a range of high-visibility initiatives.

This individual will partner closely with leaders across AKM to document, develop, and continuously improve business processes, operating models, governance frameworks, and planning activities. The role requires a blend of process improvement expertise, program management, stakeholder engagement, organizational change management, and executive communications.

Key responsibilities include:

Process Management & Documentation

Develop, document, and maintain standard operating procedures, playbooks, workflows, and governance processes across multiple programs. Identify gaps in process documentation and lead the creation or enhancement of business process materials from inception through implementation. Facilitate process mapping and continuous improvement efforts utilizing LEAN and process excellence methodologies. Partner with program managers and business leaders to establish scalable and repeatable operating models.

Digital Productivity Initiative (DPI) & Copilot Adoption

Support enterprise AI and digital productivity initiatives, including Microsoft Copilot adoption and enablement activities. Develop and maintain champion networks, engagement models, training programs, and communication plans to drive technology adoption. Coordinate user support channels, community engagement activities, learning sessions, and knowledge-sharing forums. Design and maintain adoption measurement frameworks, utilization metrics, surveys, dashboards, and executive reporting scorecards. Manage software license request and tracking processes while monitoring adoption and value realization metrics.

Integrated Planning & Portfolio Governance

Support development and continuous improvement of portfolio intake, prioritization, and delivery management processes. Facilitate cross-functional planning activities, intake reviews, prioritization workshops, and portfolio governance discussions. Develop survey tools, dashboards, scoring methodologies, and reporting mechanisms used to support annual planning cycles. Partner with PMO and leadership teams to develop planning artifacts, roadmap reporting, and strategic performance metrics.

Wildfire Mitigation Plan (WMP) & Regulatory Coordination

Lead coordination efforts for strategic planning and regulatory reporting initiatives, including cross-functional data collection, stakeholder alignment, and deliverable management. Serve as a centralized intake and coordination point for reporting requests and organizational commitments. Manage schedules, deliverables, dependencies, and stakeholder communications for high-visibility regulatory and compliance-driven initiatives.

Data Management Strategy & Governance

Support development and execution of enterprise data management and governance strategies. Contribute to data quality standards, performance metrics, maturity assessments, and governance reporting frameworks. Develop executive-level presentations, dashboards, and communications on data management, integration, and strategic initiatives. Support tracking and reporting of internal and external commitments through dashboard development, database management, and performance monitoring.

Skills and Requirements

• Bachelor's degree in Engineering, Business, Information Systems, Organizational Development, or a related field.
• 5+ years of experience in project management, program management, process improvement, business operations, or strategic planning.
• Experience documenting business processes, operating models, procedures, and governance frameworks.
• Strong process mapping skills using Visio or similar tools.
• Experience leading cross-functional initiatives involving multiple business stakeholders.
• Demonstrated organizational change management, adoption, and training experience.
• Experience developing executive presentations, scorecards, dashboards, and performance metrics.
• Strong written and verbal communication skills with the ability to engage both technical and non-technical audiences.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple projects and priorities simultaneously.
• Lean, Six Sigma, continuous improvement, or process excellence experience.
• PMP Certification.
• Previous PG&E experience.
• Six Sigma Certification (Green Belt, Black Belt, or equivalent).
• Experience supporting Microsoft Copilot, AI adoption, digital transformation, or productivity enablement initiatives.
• Experience with Jira, Power BI, SharePoint, Microsoft 365, or similar collaboration and reporting tools.
• Utility industry, regulatory reporting, data governance, or PMO experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].