Expert Metrics & Analytics

PG&E; Oakland (CA); Hybrid; USD 122,000 - 194,000; Full time

Job summary

PG&E is seeking a seasoned professional to lead the design, development, and deployment of AI-enabled and traditional business solutions. You will interface with IT and stakeholders to document processes, measure performance, and drive improvements across complex projects.

The role emphasizes dashboards, analytics, and AI integration, with hybrid work and onsite presence at least twice weekly. A strong background in business process improvement and stakeholder leadership is required.

Qualifications

• Bachelor's degree in Business Administration or related field.
• At least 6 years of job-related experience.
• Experience interfacing with IT and business teams on projects.

Responsibilities

• Gather, define, review, and approve requirements for AI and non-AI solutions to business needs.
• Work with Directors and Managers across functions/PG&E to leverage relationships.
• Gather and analyze and document business requirements for complex projects.
• Analyze end-to-end business processes and coordinate with IT services to design, implement solutions.
• Provide proactive, timely and professional communications with stakeholders.
• Contribute to development of business cases and project estimates.
• Create metrics to measure and report the effect of process improvements.
• Identify, propose, and influence solutions to complex business problems.
• Assist with training and change management for projects.
• Update technical documents such as standards and procedures.
• Participate in UATs and quality reviews of test results.
• Provide expert consulting in business and user needs.
• Provide mentorship to less experienced employees.

Skills

Business process improvement

AI integration

Stakeholder communication

Mentorship

Cross-functional collaboration

Leadership

Problem solving

Education

Bachelor's Degree in Business Administration or related discipline

PMP Certification

Lean Six Sigma Certification

Tools

Power BI

SharePoint

Teams

CoPilot

GenAI tools

Job description

Department Overview

The As-Built Program helps manage operational risk by ensuring that changes to electrical assets in our system are updated in the Asset Registry so that current information about our assets is available to inspection and maintenance crews and to our Asset Strategy team for risk modeling. The information can also be shared with regulatory agencies and other companies who in the course of their work may affect our assets. The end in mind is to ensure that work can be performed safely and timely so that everyone and everything is always safe.

Position Summary

This role requires experience and skills in interfacing with the IT organization and the business because business processes require interaction with IT systems and applications. The successful candidate will provide examples of (1) investigating and documenting work processes and the systems and applications involved in the work process, (2) determining at which points in the work process they measured performance to reveal whether performance improvement is necessary, (3) designing and developing/planning a performance improvement intervention, which may involve system or application changes and AI, (4) working with stakeholders to implement the intervention and (5) monitoring and measuring the effect of the intervention on performance. The successful candidate will be able to demonstrate systems thinking and a methodical approach to problem solving and solution development, including the design, development and deployment of dashboards and Analytic tools using AI.

This position requires being onsite at least twice a week and occasionally off cycle.

This position is hybrid, working from your remote office and your assigned work location based on business need.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum: $122,000

Bay Area Maximum: $194,000

Job Responsibilities

• Act as a key contributor to teams that gather, define, review, and approve requirements for non-AI and AI solutions to business needs.
• Work with & leverage relationships with Directors and Managers across functions / PG&E.
• Gather and analyze and document business requirements for complex projects.
• Analyze complex end-to-end business processes and coordinate with IT services to design, develop and implement solutions to information needs.
• Anticipate concerns and questions, and provide proactive, timely and professional communications or delegate as appropriate.
• Contribute to development of business cases and project estimates
• Create metrics to measure and report the effect of process improvements
• Identify, propose, and influence solutions to complex business problems.
• Assist with training, management of change, and change management required for a project.
• Update technical documents such as standards, procedures, bulletins and job aids.
• Participate in UATs and perform quality reviews of test results.
• Provide expert consulting in business and user needs.
• Provide mentorship and guidance to less experienced employees.

Qualifications

Minimum

• Bachelor's Degree in Business Administration or job-related discipline or equivalent experience
• Job-related experience, 6 years

Desired

• Experience in developing applications using Microsoft products including Power BI, Sharepoint, Teams, CoPilot and also using other GenAI products
• Master's degree in job-related discipline or equivalent experience
• PMI-Project Management Institute PMP-Project Management Professional certification
• Lean or Six-Sigma certification and experience
• Strong understanding of the utility business.