Project Operations Manager

Levata; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Levata is seeking an Operations Manager to lead the Professional Services support team, coordinating Project Management and Client Services. You will drive project execution, maintain operating rhythms, and partner across Sales, Purchasing, Accounting, and Engineering to ensure seamless handoffs from sales through completion.

The ideal candidate will be a hands-on leader who builds people, improves processes, and uses data to drive accountability and continuous improvement in a complex

Qualifications

• Bachelor's degree in Business, Operations, Project Management, or related field
• 5+ years of experience in project management, operations, professional services, or customer delivery
• Proven leadership experience managing employees in an operational environment
• Strong organizational and project management skills with ability to juggle priorities
• Excellent communication and relationship-building skills
• Experience with ERP/CRM or project management systems

Responsibilities

• Lead, coach, and develop the Project Managers and Client Services team
• Establish performance expectations and foster accountability and continuous improvement
• Conduct regular one-on-one meetings and coaching sessions
• Support hiring, onboarding, and training of new team members
• Balance workloads and assign responsibilities to maximize efficiency and customer service
• Serve as the primary operational escalation point and drive issues to resolution
• Develop cross-training and backup coverage for team flexibility and continuity
• Oversee daily coordination and execution of customer implementation projects
• Ensure projects progress from kickoff to closeout
• Own end-to-end operational health of customer projects and resolve handoff issues
• Monitor schedules, milestones, resources, and dependencies
• Ensure timely, professional customer communications
• Review project documentation for accuracy and compliance
• Partner to resolve escalated issues with clear owners and deadlines
• Prepare and ensure accuracy of SOWs, quotations, and documentation
• Ensure projects transition from Sales into Operations with complete scope
• Validate feasibility, capacity, timelines before commitments
• Monitor reporting, system data, and customer documentation for completeness
• Ensure processes support a seamless customer experience
• Monitor purchase orders, change orders, cost alignment, billing readiness
• Monitor performance, workload, and operational effectiveness
• Establish operating cadence to review workload and risks
• Identify opportunities to improve workflows and customer experience
• Define standard work with ownership and escalation paths
• Track meaningful metrics and report to leadership
• Support new systems and tools implementation and data integrity
• Lead root-cause analyses and sustain improvements

Skills

Team Leadership

Project Management

Communication

Cross-functional Collaboration

Problem-solving

Analytical Thinking

Time Management

Education

Bachelor's degree in Business, Operations, Project Management, or related field

Tools

ERP Systems

CRM Systems

Microsoft Excel

Job description

Levata is seeking an Operations Manager to lead the Professional Services support team, coordinating Project Management and Client Services. You will drive project execution, maintain operating rhythms, and partner across Sales, Purchasing, Accounting, and Engineering to ensure seamless handoffs from sales through completion.

The ideal candidate will be a hands-on leader who builds people, improves processes, and uses data to drive accountability and continuous improvement in a complex