Project Manager - Security Operations

Garda World Security; Towson (MD); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive salary

Towson, MD location

Overnight shift flexibility

Comprehensive benefits

Job summary

GardaWorld Security Services in Towson, MD seeks an experienced Project Manager to lead security operations for a major university account. The role focuses on managing people, staffing, and operational delivery across multiple posts, with overnight coverage and periodic daytime responsibilities.

You will build strong client relationships, oversee scheduling, and drive continuous improvement while ensuring compliance with post orders and client expectations.

Qualifications

• Authorized to work in the United States.
• 3+ years of security operations, account management, or project management.
• Experience supervising across multiple posts, locations, shifts, or operating areas.
• Experience with scheduling, staffing, attendance, and coverage management.
• Strong leadership and client-service skills.
• Excellent written and verbal communication; able to work independently.
• Proficient with Microsoft Office and business systems.
• Ability to maintain the licensing and credentials required for the position.

Responsibilities

• Oversee day-to-day security operations across multiple posts.
• Ensure posts are staffed and security services are delivered consistently.
• Maintain schedules and address call-offs, vacancies, attendance issues.
• Provide leadership, coaching, direction, and accountability to security personnel.
• Ensure officers understand and follow post orders, policies, procedures, and client expectations.
• Respond to operational issues and escalation concerns.
• Maintain a strong operation while identifying opportunities to improve service delivery.
• Partner with recruiting and branch leadership to maintain staffing levels.
• Participate in interviewing, hiring, onboarding, and workforce planning as needed.
• Manage scheduling, timekeeping, payroll-related activities, and routine workforce administration.
• Help retain strong employees by setting expectations and maintaining professional relationships.
• Serve as a primary GardaWorld contact for the client.
• Develop and maintain trusted client relationships and stakeholders.
• Maintain regular communication regarding operations, staffing, incidents, and service needs.
• Understand client expectations and ensure delivery against them.
• Identify concerns early and resolve with leadership.
• Represent GardaWorld professionally in meetings and calls.
• Maintain operational records, reports, schedules, and documentation.
• Monitor account performance and ensure requirements are met.
• Review data to identify staffing or performance trends.
• Prepare professional reports and client communications.
• Partner with branch leadership to support account performance.

Skills

Project Management

Security Operations

Team Leadership

Staffing & Scheduling

Client Relations

Operational Excellence

Tools

Microsoft Office

Job description

Project Manager – Security Operations

Lead Security Operations at a Key University Account

GardaWorld Security Services is looking for an experienced Project Manager to lead security operations for a major university account in Towson, Maryland.

This is an opportunity for an operations-focused leader who knows how to manage people, keep a complex security operation running smoothly, and build strong relationships with both employees and clients. You will oversee a large-scale operation with multiple security posts, lead and support the security team, maintain staffing and scheduling, and serve as a key GardaWorld partner to the client.

You will inherit an established operation and have the opportunity to build on its success while ensuring GardaWorld continues to deliver reliable, professional security services.

What’s in it for You as a Project Manager – Security Operations

• Competitive Salary: $80,000 annually
• Location: Towson, MD
• Schedule: Full-time salaried position with primary responsibility for overnight security operations. Core overnight coverage operates approximately 10:45p.m.–6:45 a.m. The Project Manager will have flexibility in structuring their schedule based on operational needs and must also be available periodically during daytime hours for meetings, hiring activities, administrative responsibilities, and other business needs.
• Comprehensive Benefits: Medical, dental, and vision insurance; 401(k) with employer matching contributions; paid time off; paid holidays; disability coverage; and life insurance options
• Career Growth: Opportunities to develop your leadership career within GardaWorld Security Services

Your Responsibilities

Lead Security Operations

• Oversee day-to-day security operations across multiple posts within the account.
• Ensure posts are appropriately staffed and security services are delivered consistently.
• Maintain schedules and proactively address call-offs, vacancies, attendance issues, and other coverage needs.
• Provide leadership, coaching, direction, and accountability to security personnel.
• Ensure officers understand and consistently follow post orders, policies, procedures, and client expectations.
• Respond appropriately to operational issues and incidents and escalation concerns when necessary.
• Maintain a strong, reliable operation while identifying opportunities to improve service delivery.

Manage Staffing and Workforce Needs

• Partner with recruiting and branch leadership to maintain appropriate staffing levels.
• Participate in interviewing, hiring, onboarding, and workforce planning as needed.
• Anticipate staffing needs and maintain appropriate backup coverage.
• Manage scheduling, timekeeping, payroll-related activities, and other routine workforce administration.
• Help retain strong employees by establishing clear expectations, providing consistent leadership, and maintaining professional working relationships.

Build a Strong Client Partnership

• Serve as a primary GardaWorld contact for the client.
• Develop and maintain trusted, professional relationships with client leadership and key stakeholders.
• Maintain regular communication regarding security operations, staffing, incidents, and service needs.
• Understand the client's expectations and ensure the security team consistently delivers against them.
• Identify concerns early and work collaboratively with GardaWorld and client leadership to resolve them.
• Represent GardaWorld professionally in meetings, calls, and other client interactions.

Maintain Operational and Administrative Excellence

• Maintain accurate operational records, reports, schedules, and required documentation.
• Monitor account performance and ensure contractual and company requirements are met.
• Review operational data and use it to identify staffing, performance, or service trends.
• Prepare professional reports and client communications.
• Partner with GardaWorld branch leadership and internal teams to support successful account performance.

Your Qualifications:

• Authorized to work in the United States
• 3+ years of security operations, account management, project management, or comparable operational leadership experience
• Experience supervising or managing employees across multiple posts, locations, shifts, or operating areas
• Demonstrated experience with employee scheduling, staffing, attendance, and coverage management
• Experience working directly with clients or key business stakeholders
• Strong leadership skills with the ability to coach employees, set expectations, and hold teams accountable
• Strong organizational skills and the ability to manage multiple operational priorities
• Professional written and verbal communication skills
• Ability to work independently and make sound decisions in a fast-moving environment
• Comfortable using Microsoft Office and other business systems
• Ability to maintain the licensing and credentials required for the position

Experience leading security operations in a university, corporate campus, healthcare, government, defense, large commercial facility, or contract security environment is valuable.

Previous law enforcement or military experience may also be beneficial but is not required. We are primarily looking for demonstrated leadership, operational management, client-service skills, and the ability to successfully manage a large security operation.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.