Senior Manager of Benefits Operations

GardaWorld; St. Louis (MO); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off (PTO)

Paid holidays

Disability coverage and life insurance

Job summary

GardaWorld is seeking a Senior Manager of Benefits Operations to lead the U.S. Benefits Administration and drive operational excellence within the U.S. Business Shared Services team.

This role will partner with leadership to ensure compliant, scalable, and high‑quality benefits service delivery for a large employee population. The role requires five or more years in benefits administration, strong process improvement skills, and the ability to manage multiple vendors and Open Enrollment cycles.

Qualifications

• Authorized to work in the United States.
• Bachelor’s degree in human resources, Business Administration, or related field.
• Minimum five (5) years of progressive Benefits Administration experience.
• Minimum two (2) years of leading projects, initiatives, or teams.
• Experience administering complex health and retirement benefits programs.
• Experience managing Open Enrollment.
• Experience with benefits reporting and analytics.
• Experience partnering with third‑party vendors.
• Strong process improvement mindset.

Responsibilities

• Lead day-to-day operational oversight of Benefits Administration.
• Learn and understand every operational process performed by the Benefits team.
• Serve as the operational partner to the Director of Benefits.
• Ensure consistent execution of all benefits administration activities.
• Assess existing workflows and identify opportunities for improvement.
• Create, maintain, and standardize operating procedures (SOPs).
• Eliminate manual processes where appropriate.
• Develop operational controls and quality assurance processes.
• Drive continuous improvement initiatives.
• Monitor operational performance and service delivery.
• Develop process documentation and operational metrics.
• Establish regular operational reviews.
• Identify operational risks and implement mitigation strategies.
• Oversee administration of all Medical, Dental, Vision, 401(k), Life Insurance, Disability benefits, FSA, HSA, and Open Enrollment.
• Manage third‑party benefit vendors.
• Monitor vendor performance and service level agreements.
• Lead vendor issue resolution.
• Participate in vendor negotiations.
• Ensure accountability for service delivery.
• Analyze benefits utilization.
• Monitor operational metrics.
• Develop executive reporting.
• Identify trends and recommend improvements.
• Support data-driven decision-making.

Skills

Process improvement

Vendor management

Data analytics

Leadership / project leadership

Benefits administration

Regulatory compliance awareness

Education

Bachelor’s degree in human resources, business administration, or related field

Tools

HRIS

WinTeam

Job description

Senior Manager Of Benefits Operations

The Senior Manager of Benefits is responsible for leading operational excellence in GardaWorld’s U.S. benefits administration and driving continuous process improvement across the organization as part of the U.S. Business Shared Services team. This role serves as the operational leader for the Benefits team, ensuring efficient administration, regulatory compliance, standardized operating procedures, and exceptional service delivery.

The ideal candidate enjoys rolling up their sleeves to understand complex processes while also identifying strategic opportunities to improve efficiency, scalability, and employee experience.

If you thrive in a fast‑paced environment and enjoy serving as a trusted business partner, this is an opportunity to make a meaningful impact across the organization.

What’s In It For You

• Competitive Salary: $120,000 - $140,000 annually
• Work Site Location: St. Louis, MO
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
• Travel: Up to 50% to support business needs as they arise

Your Responsibilities

Benefits Operations Leadership

• Lead day-to-day operational oversight of Benefits Administration.
• Learn and understand every operational process performed by the Benefits team.
• Serve as the operational partner to the Director of Benefits.
• Ensure consistent execution of all benefits administration activities.

Process Improvements

• Assess existing workflows and identify opportunities for improvement.
• Create, maintain, and standardize operating procedures (SOPs).
• Eliminate manual processes where appropriate.
• Develop operational controls and quality assurance processes.
• Drive continuous improvement initiatives.

Operational Governance

• Monitor operational performance and service delivery.
• Develop process documentation and operational metrics.
• Establish regular operational reviews.
• Identify operational risks and implement mitigation strategies.

Benefits Administration

• Oversee administration of all Medical, Dental, Vision, 401(k), Life Insurance, Disability benefits, Flexible Spending Accounts, Health Savings Accounts, and Open Enrollment.

Vendor Management

• Manage third‑party benefit vendors.
• Monitor vendor performance and service level agreements.
• Lead vendor issue resolution.
• Participate in vendor negotiations.
• Ensure accountability for service delivery.

Reporting & Analytics

• Analyze benefits utilization
• Monitor operational metrics
• Develop executive reporting
• Identify trends and recommend improvements
• Support data-driven decision-making
• Perform other duties as assigned.

Your Qualifications

• Authorized to work in the United States
• Bachelor’s degree in human resources, Business Administration, or related field
• Minimum five (5) years of progressive Benefits Administration experience
• Minimum two (2) years of leading projects, initiatives, or teams
• Experience administering complex health and retirement benefits programs
• Experience managing Open Enrollment
• Experience with benefits reporting and analytics
• Experience partnering with third‑party vendors
• Strong process improvement mindset

Preferred

• CEBS, SHRM-CP/SCP, or PHR/SPHR
• Experience in organizations with 3,000+ employees
• Multi‑state benefits administration
• HRIS experience
• WinTeam experience
• Experience supporting organizational growth or integrations

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.