Project Manager - Operations & Platform Specialist

Blockskye; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Blockskye is seeking a Project Manager - Operations & Platform Specialist to own testing, validation, and sustained performance of the platform within a Deloitte engagement. The role requires hands-on execution with deep TMC expertise and Amadeus proficiency, alongside QA and cross-functional teamwork.

Responsibilities include end-to-end scenario testing, designing test cases for connected systems, and go/no-go validation for platform changes.

Qualifications

• 5+ years in corporate travel operations, GDS-based ticketing, or travel tech support.
• Hands-on GDS experience with Amadeus native commands and ticketing workflows.
• Experience in project management, product testing or QA for corporate travel technology.

Responsibilities

• Execute end-to-end testing of corporate travel bookings and platform changes.
• Design and run structured test cases for connected systems and AI-assisted features.
• Own go/no-go validation for platform changes and new releases; log defects and assess risk.
• Collaborate with Deloitte, tech, operations, and external vendors to drive projects and resolve issues.
• Log and rank platform issues by impact and push to resolution or escalation.
• Translate new features into actionable testing criteria and support documentation.

Skills

GDS testing

QA testing

Project management

Cross-functional teamwork

Operational impact communication

Tools

Amadeus

Compleat

Job description

Project Manager - Operations & Platform Specialist – Empower the Future of Travel with Blockskye

Blockskye is transforming corporate travel with next-generation blockchain-powered booking, payment, and expense solutions. The Project Manager - Operations & Platform Specialist is a hands-on individual contributor embedded in the Deloitte engagement, responsible for testing, validating, and sustaining platform and process performance at the working level. This role requires project ownership and hands-on execution requiring deep TMC expertise, Amadeus proficiency, and genuine comfort with QA and cross-functional teamwork.

Primary Responsibilities:

Platform Testing & Validation

• Execute end-to-end scenario testing for corporate travel bookings, validating platform functionality against real-world disruptions, complex routing, exchanges, and edge cases.
• Design and run structured test cases for KAYAK and connected systems — smartflows, automation logic, and AI-assisted features — coordinating timing with tech teams before changes reach the floor.
• Own go/no-go validation for platform changes and new feature releases; log outcomes, track defects to resolution, and surface delivery risk before it becomes one.

Cross-Functional Collaboration & Issue Resolution

• Work side-by-side with Deloitte, tech, operations, and external vendors to lead projects and quickly resolve issues; serve as the operations-side contact to KAYAK for change requests and platform behavior affecting service delivery.
• Log platform issues, rank by operational impact, and drive them to resolution or a clear escalation decision — not just to the next status meeting.
• Work fluidly across team lines without needing a formal project structure. Collaboration is the default mode, not a scheduled event.
• Execute GDS workflows hands-on with strong proficiency in Amadeus native commands, queue management, and complex ticketing and exchange scenarios.
• Champion adoption of new technologies and tools, translating next-generation features into actionable testing criteria and support documentation; demonstrate tools for agents and operations staff directly.
• Maintain meticulous organization of processes, workflows, and documentation — test logs, issue trackers, and handoff notes anyone can pick up without a walkthrough — and provide direct operational support to the Director with minimal oversight.

Requirements:

• 5+ years in corporate travel operations, GDS-based ticketing, or travel technology support — ideally in a TMC environment.
• Hands-on GDS experience with a strong preference for Amadeus native commands, queue management, and ticketing workflows.
• Demonstrated experience in project management, product testing or QA for corporate travel technology, including smartflows, Compleat, and emerging AI technologies.
• Deep understanding of both online and offline corporate travel operations: manual queue management, ticketing rules, and complex itinerary modifications.
• Natural team player with a roll-up-your-sleeves mindset; strong organizational skills, clear communication that leads with operational impact, and comfort demonstrating new tools and AI-assisted features. IATA/UFTAA, Lean Six Sigma (Green Belt+), or ACP/CSM a plus. Start-up experience is a plus.

Why Join Us?

At Blockskye, we are redefining corporate travel and payment through blockchain technology. By joining our team, you’ll be part of an innovative, forward-thinking company that values the people who make complex systems actually work — not just the people who plan them.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.