Manager, Agency Operations

Blockskye; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Blockskye seeks a Manager of Agency Operations to lead a team of corporate travel counselors and operations specialists, driving continuous improvement and scalable workflows through automation.

The role emphasizes data-driven decision-making, strategic initiatives, and collaboration with stakeholders and vendors to deliver exceptional client service in a fast-paced, evolving environment.

Qualifications

• 5+ years in corporate travel operations and customer service or account management.
• 3+ years leading a virtual or distributed team.
• Proven ability to drive process improvements with automation strategies.
• Strong organizational and leadership skills with strategic decision-making.
• Exceptional analytical skills to assess operational data and plan long-term solutions.
• Excellent communication, collaboration, and team engagement abilities.
• Ability to own complex projects from concept to execution.
• Experience with travel booking systems, workflows, and industry trends.
• Experience leveraging AI-driven solutions to enhance efficiency.
• Proficiency with MS Office, Google Workspace, and collaboration tools.

Responsibilities

• Lead and inspire a team of corporate travel counselors and operations staff.
• Coach and mentor team members with regular performance reviews and training initiatives.
• Promote transparency and alignment between objectives and priorities.
• Create a flexible, problem-solving work environment.
• Evaluate workflows and drive process improvements to reduce inefficiencies.
• Identify and implement automation to streamline operations.
• Partner with leadership to develop strategic initiatives for scale.
• Analyze data, KPIs, and feedback to identify opportunities for innovation.
• Ensure compliance with policies, regulations, and client requirements.

Skills

Corporate travel operations

Leadership

Process improvement

Automation strategies

Data analysis

Communication

Strategic decision-making

Cross-functional collaboration

Vendor management

Team engagement

Tools

Travel management software

CRM systems

Operational analytics tools

Microsoft Office

Google Workspace

Job description

Manager, Agency Operations – Empower the Future of Travel with Blockskye

Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry.

The Manager, Agency Operations is a forward-thinking, strategic leader who will oversee a team of corporate travel counselors and operations specialists to ensure seamless service delivery while driving continuous improvement. This role requires a proactive mindset, confidence in decision-making, and a strong focus on process optimization and automation to create efficient, scalable workflows rather than relying on manual interventions.

As a transformational leader, you will motivate and engage your team, fostering a culture of collaboration, transparency, and continuous learning. You will balance immediate problem-solving with long-term strategic planning, ensuring that operational challenges are met with sustainable, technology-driven solutions.

This role is perfect for a leader who is comfortable with ambiguity, thrives in a fast-paced environment, and has a passion for driving operational excellence through automation, efficiency, and innovation.

Leadership Approach at Blockskye

At Blockskye, we embrace a Transformational, Strategic, and Lean Leadership approach: Transformational Leadership – you will inspire and engage your team, fostering a culture of innovation, transparency, and continuous growth. Strategic Leadership – you will proactively analyze data, anticipate challenges, and make confident decisions that balance short-term problem-solving with long-term success. Lean Leadership – you will challenge inefficiencies, streamline workflows, and prioritize automation and process optimization over manual or resource-heavy solutions. Our leadership approach supports high-performing teams, process excellence, and a future-focused vision that aligns company growth and exceptional client service targets.

Responsibilities:

Leadership & Team Engagement

• Lead and inspire a team of corporate travel counselors and operational support staff, fostering a culture of accountability, collaboration, and innovation.
• Act as a coach and mentor, developing team members through regular performance reviews, one-on-one coaching, and training initiatives.
• Promote transparency and open communication, ensuring alignment between business objectives and team priorities.
• Create a positive and adaptable work environment, encouraging flexibility and a problem-solving mindset.

Operational Excellence & Process Innovation

• Evaluate existing workflows and drive process improvements that reduce inefficiencies and improve service quality.
• Identify and implement automation and technology-driven solutions to streamline operations.
• Partner with leadership to develop and execute strategic initiatives that support operational scalability and long-term success.
• Analyze data, performance metrics, and customer feedback to identify opportunities for innovation and increased efficiency.
• Ensure compliance with company policies, industry regulations, and client-specific requirements while maintaining operational flexibility.

Client & Stakeholder Management

• Act as a strategic partner to internal stakeholders, ensuring operational decisions align with client needs and business goals.
• Serve as an escalation point for complex service issues, proactively resolving challenges with a customer-first approach.
• Work closely with Account Management to ensure seamless communication and alignment between client expectations and service delivery.
• Build strong relationships with external vendors and partners to enhance operational efficiency.

Strategic Decision-Making & Data-Driven Insights

• Use data-driven analysis to anticipate challenges and drive strategic improvements that enhance productivity and cost-effectiveness.
• Balance short-term problem-solving with long-term process optimization, ensuring sustainable and scalable operational solutions.
• Continuously monitor key performance indicators (KPIs) and adjust strategies to drive performance improvements.

Requirements:

• 5+ years of experience in corporate travel operations and customer service or account management.
• 3+ years of leadership experience managing a virtual or distributed team.
• Proven ability to drive process improvements and implement automation strategies that enhance efficiency and service delivery.
• Strong organizational and leadership skills with a track record of strategic decision-making and operational problem-solving.
• Exceptional analytical skills, with the ability to assess operational data and formulate long-term solutions rather than short-term fixes.
• Excellent communication, collaboration, and team engagement abilities, ensuring alignment across departments and stakeholders.
• Ability to work independently, make confident decisions, and take ownership of complex projects from concept to execution.
• Demonstrated ability to apply analytical thinking and excellent business judgment, with a general curiosity about how things work and a passion to create world-class programs for our customers.
• Strong knowledge of corporate travel booking systems, workflows, and industry trends.
• Experience leveraging technology, automation, and AI-driven solutions to enhance efficiency.
• Proficiency in travel management software, CRM systems, and operational analytics tools.
• Ability to implement and work with emerging technologies that drive automation and efficiency.
• Strong working knowledge of Microsoft Office, Google Workspace, and other collaboration tools.

Why Join Us?

At Blockskye, we are redefining corporate travel and payment through blockchain technology. By joining our team, you’ll be part of an innovative, forward-thinking company that values collaboration, operational excellence, and transformational leadership.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.