Project Manager, Implementation

RXinsider LTD.; Massachusetts; Hybrid; USD 60,000 - 75,600; Full time

Benefits offered by this job

Health, dental, & vision insurance

Profit sharing & 401(k)

Tuition reimbursement

Paid time off

Job summary

MEDITECH is seeking a Project Manager, Implementation to help customers meet target milestones for the go-LIVE of the MEDITECH Enterprise Health Record (EHR) system. This role sits in Client Services and emphasizes clear communication, milestone tracking, and coordination with MEDITECH staff and customer executives.

Responsibilities include customer meetings on-site and remotely, developing customer-specific project plans, collaborating with consulting firm project managers, and guiding

Qualifications

• PMP Certification and project management experience preferred but not required.
• Exceptional written and verbal communication skills.
• Strong interpersonal and collaboration skills.
• Proven presentation skills.
• Comfortable interacting with all levels of management.

Responsibilities

• Assist customers in meeting target dates of key milestones for the go-LIVE of the MEDITECH EHR system.
• Maintain high level communication between MEDITECH staff and customers via status calls and on-site meetings.
• Serve as primary contact for customer-escalated issues and coordinate resources to resolve them.
• Create customer-specific project plans and ensure deadlines align with implementation plans.
• Collaborate with customers and certified consulting firm PMs on planning and priorities.
• Oversee multi-division projects as needed and engage with C-level executives.
• Travel 30–50% to sites in the US and Canada for on-site and remote activities.

Skills

PMP Certification

Project Management

Written and Verbal Communication

Interpersonal & Collaboration

Presentation Skills

Stakeholder Management

Job description

Job Type Full-time

Description

As a Project Manager, Implementation at MEDITECH, your role is to assist customers in meeting target dates of key milestones to ensure the successful go-LIVE of the MEDITECH Enterprise Health Record (EHR) system. As part of our Client Services team, your job would involve:

• Ensuring a high level of communication between MEDITECH staff and their customers through regular project status calls and on site meetings
• Interacting directly with executive and project management level customers (remotely and otherwise) to ensure project milestones are met
• Acting as the primary contact for customer-escalated issues and help ensure the right resources are put in place to resolve issues
• Creating a customer-specific project plan and helping to ensure customers meet deadlines on time in accordance with their identified implementation plan
• Collaborating with customers and certified consulting firm project managers on project planning, defining organizational priorities, goals, and objectives
• Overseeing high level, multi-division projects as needed
• Engaging directly with C-level customer executives, as well as MEDITECH executives
• Garnering support from other groups within MEDITECH
• Exhibiting a thorough understanding of the customer's strategic direction, needs and organizational structure, and communicating that information to MEDITECH staff clearly and efficiently
• Understanding MEDITECH's goals, solutions, and strategic initiatives in order to effectively communicate information to the customer
• Taking initiative to foster collaboration and team building within the Project Manager group and offering new ideas for process improvement, etc.
• Attending prospect/sales visits as needed either on-site or at MEDITECH with the sales team
• Traveling 30-50% to sites within the United States and Canada (months may be less or more, depending on the workload) to attend on-site visits to each customer involving strategic planning sessions, kick-off visits, status visits, appropriate optimization visits, physician advisory meetings and executive steering committee, or other C-level meetings.

Requirements

• PMP Certification and Project Management experience preferred, but not required
• Basic understanding of software architecture and hardware requirements
• Exceptional written and verbal communication skills
• Strong interpersonal and collaboration skills
• Proven presentation skills
• Comfortable interacting with all levels of management
• High level of initiative and ability to work with minimal supervision
• Understanding of healthcare industry practices a plus, but not required
• This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines.
• You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.

Hiring salary range:

$60,000- $75,600 per year.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

Benefits

MEDITECH offers competitive employee benefits including but not limited to:

• health, dental, & vision insurance
• profit sharing trust and 401(k)
• tuition reimbursement
• generous paid time off
• sick days
• personal time
• paid holidays

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.