Specialist, Client Services, International

MEDITECH; Massachusetts; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Tuition reimbursement

Paid time off

Job summary

MEDITECH in Massachusetts seeks an International Client Services professional to serve as the primary face to global customers, coordinating between clients and MEDITECH's development staff to advocate for software enhancements and resolve system issues.

This role involves troubleshooting, client communication, and facilitating international travel, with a hybrid in-office/remote work arrangement and opportunities for travel.

Qualifications

• Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience
• International Business degree or travel abroad experience a plus, but not required
• Financial, healthcare administrative experience and clinical exposure is a plus, but not required
• Exceptional written and verbal communication skills
• Exceptional project management and organizational skills
• Ability to work well independently and as part of a team
• Ability to multi-task in a fast-paced environment
• Strong interpersonal and presentation skills
• Extensive travel eligibility with travel reimbursement guidelines

Responsibilities

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Answering customer questions
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Mentoring co-workers
• Opportunity for limited international travel

Education

Bachelor's or associate degree

International Business degree

Customer service experience

Job description

Description

As a member of our International Client Services team, you will serve as the primary face of MEDITECH for our customers around the globe. You will play a critical role in fostering successful, long-term partnerships by facilitating communication between our international customers and MEDITECH's internal development staff to advocate for financial and administrative software enhancements and modifications. You will be responsible for troubleshooting, researching, and resolving system issues and gain first-hand insight into healthcare operations abroad. As a member of our International Client Services team, your job would involve:

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Working on a variety of group projects, communicating with development staff
• Opportunity for limited international travel.

Job Type

Full-time

Description

As a member of our International Client Services team, you will serve as the primary face of MEDITECH for our customers around the globe. You will play a critical role in fostering successful, long-term partnerships by facilitating communication between our international customers and MEDITECH's internal development staff to advocate for financial and administrative software enhancements and modifications. You will be responsible for troubleshooting, researching, and resolving system issues and gain first-hand insight into healthcare operations abroad. As a member of our International Client Services team, your job would involve:

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Answering customer questions
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Working on a variety of group projects, communicating with development staff
• Mentoring co-workers
• Opportunity for limited international travel.

Requirements

• Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience, and/or related military experience
• International Business degree or travel abroad experience a plus, but not required
• Financial, healthcare administrative experience and clinical exposure is a plus, but not required
• Exceptional written and verbal communication skills
• Exceptional project management and organizational skills
• Ability to work well independently and as part of a team
• Ability to multi-task in a fast-paced environment
• Strong interpersonal and presentation skills
• This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines.
• You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.

Hiring salary range:

$54,000- $66,000 per year.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.