Technical Program Manager

CERTIFY Health; Rockville (MD); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Health savings account

Flexible Spending Account

401(k) Plan

Paid Time Off

Discount programs

Job summary

CERTIFY Health seeks a Technical Program Manager to oversee multiple healthcare software implementations from initiation to completion. The role requires on-site work and involves leading end-to-end design, planning, risk management, and stakeholder coordination across Epic, Cerner, Athena, and other platforms.

The ideal candidate has 4+ years in a similar PM role, strong IT and healthcare domain knowledge, and proficiency in MS Office/Project/Visio.

Qualifications

• Bachelor's degree required.
• 4+ years of work experience in a similar role.
• Experience with EHR implementations (Epic, Cerner, Athena).
• Strong communication and problem-solving skills.
• PMP certification is a plus.

Responsibilities

• Lead the end-to-end technical design and architecture of EHR platform features, modules, integrations, and services.
• Lead planning and implementation of healthcare EHR projects, including defining scope, goals, and deliverables with stakeholders.
• Translate business requirements into technical approach, solution and design specifications.
• Develop detailed project plans, timelines, and resource allocation to monitor progress.
• Communicate and collaborate with internal and external stakeholders.
• Ensure the team is clear on requirements and priorities.
• Set expectations with the client and development team regarding delivery plan, dates, and scope.
• Manage interactions/escalations and consult on delivery, process, technology, and business needs.
• Perform risk management to minimize project risks and elevate issues as necessary.
• Focus on resolving blockers to keep the team on track.
• Conduct project evaluations and assess results for improvements.
• Track and monitor daily tasks for project deliverables.
• Create and maintain comprehensive project documentation and reports.
• Document requirements and product guides and manuals.
• Coordinate sprint/release planning meetings, daily stand-ups, reviews, retrospectives and demos.
• Involved in decision making and new resource hiring.
• Manage QA process, priorities, and deliverables.
• Ensure compliance with regulatory requirements and healthcare standards.
• Maintain awareness of industry trends.

Skills

Agile methodologies

Scrum

Waterfall

EHR implementations

Epic / Cerner / Athena

Communication skills

Education

Bachelor's degree in Technology, Engineering or related field

Tools

MS Office

MS Project

Visio

Job description

This role requires the employee to be fully on-site.

About CERTIFY Health

CERTIFY Health delivers an enterprise patient engagement platform that streamlines scheduling, intake, communications, payments, and practice operations. By connecting every patient touchpoint, healthcare organizations improve efficiency, enhance the patient experience, and accelerate sustainable growth.

Job Description

We are seeking a highly skilled and experienced Technical Program Manager to join our dynamic team. The ideal candidate will be responsible for overseeing and managing multiple healthcare software implementation projects from initiation to completion. The Health Project Manager will conduct meetings, evaluate client needs, track and analyze technical components of projects, assign responsibilities, assist management and team, gather and understand business needs, troubleshoot any technical issues that arise, successfully test and demo products, and ensure timely resolution.

Job Duties and Responsibilities

• Lead the end-to-end technical design and architecture of EHR platform features, modules,
• integrations, and services.
• Lead the planning and implementation of healthcare EHR projects, including defining project scope, goals, and deliverables in collaboration with stakeholders.
• Translate business requirements into technical approach, solution and technical design specifications.
• Develop detailed project plans, timelines, and resource allocation plans to monitor and track progress.
• Communicate and Collaborate with the internal and external stakeholders.
• Ensures the team is clear on the requirements and priorities.
• Set the correct level of expectations in terms of delivery plan, dates & scope with the client and development team.
• Manage interactions/escalations and consult client on project delivery, process, technology as well as business needs.
• Perform risk management to minimize project risks and elevate issues as necessary.
• Focus on resolving blockers to keep the team concentrated on the deliverable.
• Conduct project evaluations and assessment of results to identify successful outcomes and areas for improvement.
• Tracking and monitoring of daily tasks for team's deliverable for projects.
• Create and maintain comprehensive project documentation and reports.
• Documenting, Managing Requirements and Product guides and Manuals.
• Coordinate and facilitate sprint/release planning meetings, daily stand-ups, reviews, retrospectives and demos.
• Actively involved in decision making process & new resource hiring.
• Manage QA process, priorities and deliverable by the development team.
• Ensure compliance with regulatory requirements and healthcare standards.
• Maintain awareness of industry trends and advancements in healthcare project management.

Qualifications

• Bachelor's Degree in Technology, Engineering or related field.
• 4+ years of work experience in a similar role.
• Strong understanding of Agile, Scrum, Waterfall, and best practice Project Management Methodology.
• Proven experience working with EHR implementations, Epic, Cerner, Athena, etc.
• Prior experience in project management and deploying products to a customer.
• Demonstrated competence using MS tools, including MS Office products, MS project, and Visio or comparable tools.
• Solid technical background, with a strong foundation in Information Technology and Project Management principles.
• Excellent written and verbal communication skills.
• Critical thinking and problem-solving skills.
• Ability to meet deadlines and work on multiple projects at a time.
• PMP certification is a plus.

Benefits Summary

• Health, Dental, and Vision insurance
• Health savings account
• Flexible Spending Account
• 401(k) Plan
• Paid Time Off
• Complimentary Benefits and Discount Programs

Schedule

• Monday to Friday
• 9am to 5:30pm

Legal Disclaimer(s)

CERTIFY Health is committed to a diverse and inclusive workplace. CERTIFY Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employees will be subject to a background check. CERTIFY Health participates in E-verify.