Project Manager II - Media Exchange Account Manager (CMX)

SGS Consulting; Springfield (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

SGS Consulting in Springfield, IL seeks a seasoned Client Services Manager to be the daily contact for clients post-sale, guiding the creative process and coordinating with CMX’s creative team. You will partner with cross-functional teams on campaign activation, trafficking, and optimizations.

You will lead client meetings to present performance metrics, insights, and upsell opportunities, support monthly billing accuracy, and help develop post-campaign reporting while building strong partner

Qualifications

• 5+ years of client services/account management experience in a direct/digital marketing agency or a combination of agency/client side.

Responsibilities

• Act as daily point of contact for client post-sale questions and updates, and facilitate the end-to-end creative process between the advertiser and CMX’s creative team.
• Partner closely with cross-functional teams on campaign activation, trafficking, and optimizations.
• Lead meeting cadences with clients to communicate key campaign performance metrics, insights, optimization recommendations and upsell opportunities.
• Lead internal partner status calls and campaign performance reviews with Support monthly campaign billing, ensuring accuracy and delivery.
• Coordinate with internal teams to develop end of campaign reporting and presentations for clients.
• Manage and develop strong, collaborative relationships with partners across the organization and lead cross-functional teams including Media, Analytics, and Billing to ensure consistent communication and execution of client strategy; proactively self-educate around assigned client categories, retail and retail media industry trends to identify best practice opportunities for CMX to share with the team; participate in on-boarding activities for new team members

Skills

Client services

Account management

Campaign coordination

Cross-functional teamwork

Education

Bachelor's degree

Job description

Job Responsibilities

• Act as daily point of contact for client post sale questions and updatesFacilitate the end-to-end creative process between the advertiser and CMX’s creative team.
• Partner closely with the cross functional teams on campaign activation, trafficking, and optimizations.
• Lead meeting cadences with clients to communicate key campaign performance metrics, insights, optimization recommendations and upsell opportunities.
• Lead internal partner status calls and campaign performance reviews withSupport monthly campaign billing, ensuring accuracy and delivery.
• Coordinate with internal teams to develop end of campaign reporting and presentations for clients
• Manage and develop strong, collaborative relationships with partners across the organization and lead cross-functional teams including Media, Analytics, and Billing to ensure consistent communication and execution of client strategy ;Proactively self-educate around assigned client categories, retail and retail media industry trends to identify the best practice opportunities for CMX to share with the team ;Participate in on-boarding activities for new team members

Skills

05+ years of client services/account management experience in a direct/digital marketing agency or a combination of agency/client side.

Education/Experience

Bachelor's degree required, preferably with a concentration in marketing or business