Account Manager II - Retail Media

H-E-B; Texas; On-site; USD 70,000 - 95,000; Full time

Job summary

H-E-B is seeking a Retail Media Account Manager II to ensure compliant, customer-focused campaign execution on complex accounts. You will provide analytics and reporting, nurture account relationships, and grow the client base across initiatives.

Responsibilities include leading post-sale campaign execution, coordinating cross-functional teams, and delivering data-driven insights while ensuring timely billing and strong client service. Travel may be required in a retail environment.

Qualifications

• 5+ years of related experience in account management, digital advertising, ad operations, or media planning.
• Experience in project management.

Responsibilities

• Serve as post-sale quarterback for retail media campaigns and main point of contact with suppliers, agencies, and partners.
• Coordinate with Sales, Media Planning, and Activation teams to support campaign goals and deliver client service.
• Develop and deliver campaign reporting; analyze complex metrics and derive actionable insights.

Skills

Account management

Digital advertising

Ad operations

Media planning

Project management

Analytical skills

Communication

Education

Related degree or equivalent training

Job description

Responsibilities

Job Summary: As a Retail Media Account Manager II, you'll ensure compliant, customer-focused campaign execution on more complex accounts, provide analytics / reporting, and nurture account relationships to grow our client base.

Key Responsibilities & Essential Functions

Management / Project Management:

• Serves as post-sale quarterback and main point of contact; orchestrates execution of retail media campaigns with suppliers, agencies, internal and external partners
• Collaborates with crew counterparts across Sales, Media Planning, and Activation to support campaign goals and objectives; provides exceptional client service
• Coordinates / executes campaign communication, administration; focuses on more complex requirements, creative, reporting, and billing
• Implements data-driven initiatives that increase ad revenue (e.g., cross- and up-sale opportunities in new formats, across all media)
• Develops / maintains collaborative relationships with internal stakeholders (e.g., Finance & Accounting, Legal, Marketing, Creative, Merchandising, Analytics, Site Ops) to ensure seamless campaign execution and follow-through; conducts comprehensive QA
• Assists in developing / delivering project plans and business requirement documents that ensure successful and compliant campaign execution
• Ensures campaign execution and creative strategy adhere to standards and align with sales agreements
• Sets expectations for / resolves client requests within standard service level agreements and agreed-upon timeframes
• Follows up with clients, account execs throughout campaign lifecycle to ensure repetitive, reliable customer service; provides milestone updates, follow-up reporting; nurtures client relationships to grow retention rates
• Compiles / analyzes more complex campaign reporting metrics; identifies key insights, learnings to help illustrate campaign success
• Manages billing and timely payments
• Applies expertise in retail media, brand guidelines; educates on best practices
• Stays current on trends and competition; develops / implements online competitive analysis as needed
• Collaborates on strategic projects; may serve as lead on select initiatives

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Work Experience

Qualifications & Key Requirements:

• 5+ years of related experience in account management, digital advertising, ad operations, or media planning
• Experience in project management

Knowledge/Skills/Abilities

• Comprehensive working knowledge of legal agreements, ad-related terminology across all media, and concepts / systems related to e-Comm and digital marketing
• Advanced project management skills
• Advanced analytical, decision-making skills
• Strong negotiating and influencing skills
• Strong interpersonal skills
• Strong verbal / written communication and presentation skills
• Ability to analyze / interpret data, and recommend / implement data-driven plans
• Ability to nurture collaborative relationships and work / lead / resolve issues cross-functionally
• Ability to manage multiple priorities and concurrent deadlines; attention to detail

Education

• A related degree or comparable formal training, certification, or work experience

Physical Demands & Working Conditions:

• Function in a fast-paced, retail, office environment
• Travel by car or plane with overnight stays
• Work extended hours; sit for extended periods

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.