Healthcare Implementation PM | Hospital Go-Live Leader

Innovative Product Achievements, LLC; Duluth (GA); Hybrid; USD 88,000 - 97,000; Full time

Job summary

Innovative Product Achievements, LLC is seeking a Project Manager II to independently lead customer implementations from kickoff through go-live. You will own timelines, manage hospital-based on-site go-lives, and coordinate cross-functional resources to ensure successful implementations.

You will guide site assessments, train users on core products, and collaborate with Engineering, Service, and Product teams to ensure smooth handoffs and strong customer satisfaction.

Qualifications

• Bachelor's degree in Business, Project Management, or related field preferred (or equivalent experience).
• 3–5 years of hands-on implementation or project management experience, ideally customer-facing or in healthcare.
• Demonstrated ability to independently manage a full implementation lifecycle.
• Strong project management skills — planning, timelines, and risk mitigation.
• Excellent communication and facilitation skills with customers and internal teams.
• Comfortable working in hospital environments and adapting to on-site conditions.
• Proficient in MS Office (Word, Excel, Outlook); Salesforce experience a plus.
• Experience using AI tools to optimize workflows and support project delivery.
• Experience with Project Management tools (Asana, Plainview, JIRA, Monday.com).
• PMP required; CSM a nice to have.

Responsibilities

• Independently lead customer implementations from kickoff through go-live, owning timelines and driving accountability.
• Manage on-site installations and go-lives in hospital environments, proactively anticipating and resolving issues.
• Integrate products and services with customer systems and processes.
• Ensure timely completion of internal and project documentation.
• Build customer rapport and manage expectations through confident, consistent communication.
• Facilitate conference calls and customer meetings throughout the implementation lifecycle.
• Serve as a trusted customer support resource when needed.
• Guide site assessments and requirements gathering, applying implementation best practices.
• Coordinate client and internal resources, assigning and tracking project tasks.
• Partner with Engineering, Service, and Product teams to ensure smooth handoffs.
• Deliver advanced product training on core product lines and develop training materials.
• Lead consultation on new and existing products for customers and internal teams.

Skills

Project management

Customer-facing

Communication

Healthcare experience

Team leadership

Documentation

Risk management

On-site work

Education

Bachelor's degree in Business/PM or related field

Tools

MS Office

Salesforce

Asana

JIRA

Monday.com

Plainview

Job description

Innovative Product Achievements, LLC is seeking a Project Manager II to independently lead customer implementations from kickoff through go-live. You will own timelines, manage hospital-based on-site go-lives, and coordinate cross-functional resources to ensure successful implementations.

You will guide site assessments, train users on core products, and collaborate with Engineering, Service, and Product teams to ensure smooth handoffs and strong customer satisfaction.