Project Manager I

AlphaGraphics - US554; San Marcos (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

AlphaGraphics - US554 is seeking a Project Manager I in San Marcos, CA, responsible for enhancing inside sales and supporting the Account Executive as needed. The role involves drawing in new customers, maintaining accounts, and ensuring a positive experience for clients.

The ideal candidate should possess excellent communication skills and knowledge of MIS systems. Familiarity with printing and prepress is an advantage. This position offers competitive benefits, including health insurance and opportunities for advancement.

Qualifications

• Account Management experience is preferred but not required.
• Knowledge of printing and prepress requirements a plus.
• Handles all communications with customers in a professional and respectful manner.

Responsibilities

• Increase the center's inside sales and support the Account Executive.
• Maintain a professional appearance and ensure a positive customer experience.
• Consult with customers and help them make decisions.

Skills

Account Management experience

Knowledge of printing and prepress requirements

Solid knowledge of MIS systems

Strong analytical skills

Excellent writing and verbal skills

Strong organizational and time-management skills

Tools

CRM tools

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

As an Project Manager I at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Project Manager I Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

Business Development Functions

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Project Manager I Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills