Project Manager - Home Services & Client Success

Infinity Home Services; North Wales (Montgomery County); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Job summary

Infinity Home Services is seeking a Project Manager to lead site teams, coordinate with homeowners, and drive successful project execution from start to finish. You will balance schedules, budgets, and quality to ensure customer satisfaction and timely CoC closure.

Ideal candidates bring strong project management experience in home services, contract interpretation skills, and proficiency with CRM systems to maintain clear communications across Estimators, Sales, and Production teams.

Qualifications

• Solid project management experience in home services or construction.
• Strong ability to interpret contracts for service delivery and financing.
• Proven CRM experience and customer service excellence.

Responsibilities

• Creates and executes project visit schedules and communicates with homeowners.
• Collaborates with Estimator, Sales Manager and Production Manager to resolve issues.
• Updates margins, budgets, and DF data; tracks pre/post project performance.
• Ensures timely project starts, site readiness, and clear team instructions.
• Monitors progress, communicates with customers, and closes projects with signed CoCs.
• Secures final payments, prepares invoices, and coordinates with Billing.
• Closes the project and reconciles margins with Production Manager.
• Identifies opportunities for margin improvement and implements improvements.

Skills

Project management

Client communication

Contracts understanding

CRM navigation

Education

High school diploma

Tools

DataForma

CRM software

Job description

Infinity Home Services is seeking a Project Manager to lead site teams, coordinate with homeowners, and drive successful project execution from start to finish. You will balance schedules, budgets, and quality to ensure customer satisfaction and timely CoC closure.

Ideal candidates bring strong project management experience in home services, contract interpretation skills, and proficiency with CRM systems to maintain clear communications across Estimators, Sales, and Production teams.