Project Manager – Healthcare Telecom ( UCAAS/CCAAS)

Triune Infomatics Inc; San Francisco (CA); On-site; USD 120,000 - 180,000; Part time

Job summary

Triune Infomatics Inc in San Francisco seeks a Telecom Project Manager to lead four parallel workstreams at an academic medical center, including fax modernization, UCaaS/CCaaS replacements, contact center migration, and POTS line replacement.

You will coordinate vendor activities, manage risks, and deliver executive updates while guiding phased rollouts across Zoom Phone, Cisco, Microsoft Teams, and Genesys Cloud CX.

Qualifications

• 2–3+ full UCaaS/CCaaS implementations.
• Proven PM experience managing phased rollouts across multiple vendors.
• Strong executive communication and presentation skills.
• Healthcare/hospital-system experience required; academic medical center preferred.
• Strong understanding of telecom, voice, contact center, and legacy analog/POTS environments.

Responsibilities

• Lead end-to-end telecom and communications modernization projects.
• Manage UCaaS/CCaaS implementations, including phased rollouts and vendor coordination.
• Oversee fax migration from analog to Concord or Zoom Phone/Fax.
• Manage evaluation and implementation of Zoom Phone, Cisco, and Microsoft Teams.
• Lead contact center migration to Genesys Cloud CX.
• Coordinate replacement of POTS, emergency, and life-safety lines.
• Manage multiple vendors, timelines, dependencies, risks, and executive stakeholders.
• Provide executive-level presentations, status reporting, and communication.

Skills

Project management

Executive communication

Vendor coordination

Healthcare experience

Tools

Zoom Phone

Cisco

Microsoft Teams

Genesys Cloud CX

Concord

Job description

Role: Project Manager – Healthcare Telecom ( UCAAS/CCAAS)

Duration: 6+ months

Overview:

Seeking a Telecom Project Manager to lead four parallel workstreams at an academic medical center: fax modernization, UCaaS phone system replacement, contact center migration, and POTS line replacement.

Key Responsibilities:

• Lead end-to-end telecom and communications modernization projects.
• Manage UCaaS/CCaaS implementations, including phased rollouts and vendor coordination.
• Oversee fax migration from analog to Concord or Zoom Phone/Fax.
• Manage evaluation and implementation of Zoom Phone, Cisco, and Microsoft Teams.
• Lead contact center migration to Genesys Cloud CX.
• Coordinate replacement of POTS, emergency, and life-safety lines.
• Manage multiple vendors, timelines, dependencies, risks, and executive stakeholders.
• Provide executive-level presentations, status reporting, and communication.

Must-Haves:

• 2–3+ full UCaaS and/or CCaaS implementations.
• Proven PM experience managing phased rollouts across multiple vendors.
• Strong executive communication and presentation skills.
• Healthcare/hospital-system experience required; academic medical center preferred.
• Strong understanding of telecom, voice, contact center, and legacy analog/POTS environments.